Posts made by Cynthia_124785627824270

Hi salwolfe1! Could you please also send an email to the support with the video of the false alarm and also the motion zone you've set? We will ask our engineer to analyze what caused the alarm.

Hi nfsmarthome! Could you please let me know the ticket number and I'll check with the support team first. Also may I know is your phone connecting to the same network as the cameras? Or you are using other wifi or 4g? Please make sure you've allowed the reolink app to use the mobile data first if you are using 4G. It's on the general setting of your phone.

Glad to know that! And if there's anything else we can help you with, please feel free to let us know!

Hi guys! Yes, the 510A camera also has the "image only" option. And if you select "image only", but there's no picture uploaded to the FTP, could you please contact our support team at "support@reolink.com" and do some trouble-shooting first?

hi Christopher! Yes, you will need to drag the nvr to the right side first. you can check the video I send to see how to do that.

Please take your time. If you still have problems, you can contact our support team at support@reolink.com.

We really appreciate your feedback. We will forward your request to the R&D team.

Thank you very much for your suggestion, we will forward it to our R&D team.
They'll see whether we receive similar feedback and put it into the schedule.

Thank you for yoru information. Do you have a monitor or TV that is connected to the NVR? If yes, you can also check with the monitor/ TV.

Thanks for your feedback! Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~

Great picture! Thanks for sharing!

Hi！Sorry, we are still working on it!

OK, we got it! We will forward your feedback to our product manager.

Thank you very much for your suggestion, we will forward to our R&D team.
They'll see whether we receive similar feedback and put it into the schedule.
It will take time to evaluate the request and to achieve it.
You may subscribe to our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thank you for your suggestion, we will forward it to our R&D team. Hope that they can make better products in the future!

We really appreciate your feedback.
Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered.
In order to reduce false alarms, it's advised to combine the methods of setting up the proper sensitivity and defining proper motion detection areas on Reolink Client software.
Intensive motion like rain/snowflakes, insects attracted by IR lights, may also cause frequent alarms which may not have a good solution to it.

We really appreciate your feedback. We will forward your suggestions to the R&D team.

Thank you for contacting Reolink. Hope that the problem can be solved as soon as possible.

If you have a shipping issue, you can contact us at support@reolink.com. Our support team will help you as soon as possible.

We don't suggest using the 3rd party camera with our NVR because we don't know if there has a compatible issue. In this case, you can try to connect the Anker camera to the router that the NVR is connecting to and see if the NVR can scan the camera on the IP channel page.