Posts made by Cynthia_124785627824270

We are sorry for the issue caused. For this issue, it may need some time to troubleshoot. Could you please spend some time working with our support team?

Thank you for your support of Reolink! We will keep improving our products!

Thank you for your support of Reolink!

You are welcome.

Hi, there. You are right. The only way to delete the videos is to format the HDD.

We are sorry to tell you that we only adopt 850nm for all Reolink cameras and we haven't tested other illuminators with our cameras.

Sorry that we do not have an estimated time for this product currently.
Please subscribe to the official website, click "Notify Me When Ready", and you will get an email when it is available. /product/e1-outdoor/

Double-click this area. Then you will see 4 channels.
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I checked with our engineer and he said this function was not added to the old Client, so when you choose "alarm" the timeline is blank. If you want to check the alarm videos on the PC, could you please use the new Client 8.2.4?

E1 outdoor is out of stock currently. https://reolink.com/product/e1-outdoor/
If you still have questions, could you please contact our support team at support@reolink.com?

Please check if the cloud plan is expired. Also, please check if the camera can still record to SD card, if no, it is possible that the camera cannot be triggered by the movement so it cannot record.
If there is still no luck, you can also contact our support team at support@reolink.com, they will be glad to help you.

Thank you very much for your suggestion, we will forward it to our R&D team.
They'll see whether we receive similar feedback and put it into a schedule. It will take time to evaluate the request and to implement it.
You may subscribe to our emails to get the news: https://reolink.com/#footer.

The old client 7.2.2.33 does not have this function 'show alarm videos only’. Did you set 27/7 recordings for the NVR?
Could you please send us a screenshot to show what you can see on the playback page?

We are sorry to tell you that the battery-powered cameras can only record to the SD card/ Reolink Cloud (if your country support clouds)/or PC.

Reolink battery-powered cameras can’t work with third-party software due to the hardware limit. All Reolink battery-powered cameras don't support ONVIF protocol, RTSP stream, and related communication protocols that third party software requires.
In addition, most third-party software doesn't have the battery management option that allows the camera to enter the power-saving sleep mode when no motion is detected, thus they can't work together.
That is why we recommend you to access Reolink battery-powered cameras via Reolink software.

We will also forward your feedback to our R&Dteam, hope that they can make improvements in the future.

What is the product model of your camera?

Could you please check the installation of the camera? The PIR sensor is sensitive to side-to-side movement. If the person moves directly to the camera, the camera may not detect the movement properly.
You can refer to https://support.reolink.com/hc/en-us/articles/360012769173-How-to-Position-Your-Battery-Powered-Reolink-Camera-Properly
If there is no luck, please contact our support team at support@reolink.com. They will be glad to help you.

We are sorry to tell you that our camera does not support this function (point the camera at a particular location at the same time each day). We will forward your request to the R&D team to evaluate. Hope that they can make improvements in the future.

Are you using the Reolink Client 8.2.4? Also, what is the product model of your camera?
If convenient, please send us a screenshot to show the error message.

Are you using a Reolink NVR with your cameras?
If yes, you can set a record schedule for every camera.
https://support.reolink.com/hc/en-us/articles/900000618086-How-to-Upload-Continuous-Recording-to-NVR?source=search