Posts made by Cynthia_124785627824270

ok, my colleague will help you via the email.

Sorry, the NVR can only accept passwords. Or do you mean the app password? Do you mean you will see this page every time you open the app?

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In this case, we suggest you set a scene mode. PLEASE CHECK: https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App?source=search

Yes, that's because the cameras use motion detection to generates alarms. It generates an alarm by comparing the previous picture and the next picture to find the difference. So the switch from night to day mode is also a change for the camera. So this will be considered as "normal motion". You can set the camera to detect person/car only to avoid this kind of alarm.

May I know what's the model of the camera you have?

We understand that and really sorry for the inconvenience caused. I'll forward your feedback to our engineer. But due to the working principle of the D800 camera, the motion detection, it will pick up every motion. At present, we do not have a better optimization plan.

We understand that and really sorry for the inconvenience caused. I'll forward your feedback to our engineer. But due to the working principle of the D800 camera, the motion detection, it will pick up every motion. At present, we do not have a better optimization plan.

We understand that and really sorry for the inconvenience caused. I'll forward your feedback to our engineer. But due to the working principle of the D800 camera, the motion detection, it will pick up every motion. At present, we do not have a better optimization plan.

We understand that and really sorry for the inconvenience caused. I'll forward your feedback to our engineer. But due to the working principle of the D800 camera, the motion detection, it will pick up every motion. At present, we do not have a better optimization plan.

OK, we understand that. And we will also let our engineer know about that. Thanks a lot for your support.

May I know what's the blue highlight do you mean? Could you please send me a picture of that?

Thanks a lot for your feedback. At present, it is mainly due to the limitations of camera hardware that these cannot be achieved.Thank you very much for your suggestion, we will forward to our R&D team.They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to achieve it.

Could you please send us an email at support@reolink.com first? Our support will contact you and we need to do some trouble-shooting first.

We are sorry that we haven't tested replacing the inside light on our side. I afraid the suggestions we can provide is limited.

We really appreciate your feedback, we will forward your request to the R&D team in the meetings.

Our engineers are keeping developing the software. We will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule.

I'm sorry, this is determined by the hardware of the Lumus. Upgrading the firmware will not help.

I'm sorry. Right now on our new client, you cannot download part of the videos. I'll forward your feedback to our engineer and see if we can make some adjustment in the future.

I'm really sorry for the inconvenience caused. We may not able to achieve this in the near future. I'll forward your feedback to our engineer again. Thanks a lot for your patience.

I'm sorry, right now we only have this kind of built-in light for all of our cameras. But I'll forward your feedback to our engineer. For the POE switch that can work with our camera, please check: https://support.reolink.com/hc/en-us/articles/900000592726-Which-PoE-Injector-Switch-Can-I-Use-for-Reolink-POE-Cameras.