Posts made by Cynthia_124785627824270

If you enable the overwrite function, the NVR will overwrite the oldest videos.
You can check how long your HDD can record for. https://support.reolink.com/hc/en-us/articles/360006073894-How-Long-Can-Reolink-NVR-Record-for
Also, we will forward your request to the RMA team.

You can try to use the URL to stream the videos.
https://support.reolink.com/hc/en-us/articles/360006240073-Request-for-RTSP-URL

Yes, this function is not available in Client currently 8.2.6. We will forward your feedback to our engineers.

We will forward this issue to our engineer. However, we are not in the same office as the R&D team. It is more convenient for us to provide you with timely information response and appropriate solutions via email.

Thank you very much for your suggestions. I will feed your suggestions back to our R&D staff.

Thank you for sharing the information. Since the smart detection camera is a new product, it is still being developed continuously.

Could you set up the smart detection on the Client in this way?
https://support.reolink.com/hc/en-us/articles/900002936086-How-to-Set-up-Smart-Person-Vehicle-Detection-via-Reolink-PC-Client?source=search
Hope that I didn't misunderstand your question.

You can use a POE switch or a power adapter DC12V to power the camera.
https://support.reolink.com/hc/en-us/articles/900000592726-Which-PoE-Injector-Switch-Can-I-Use-for-Reolink-POE-Cameras?source=search

Thank you for your feedback. We will forward your request to the R&D team to improve the products.

They are different software. We have forwarded your request to the RMA team. Our R&D team will see whether we receive similar feedback and put it into the schedule.
It will take time to evaluate the request and to achieve it.
You may subscribe to our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

I will forward your feedback to our support team to follow up on this issue.

For the surveillance software you mentioned, sorry that we’re not able to assure you that it will be fully compatible with Reolink cameras as we didn’t test it or made any adaptations. Those we have tested and guarantee compatibility can be seen at https://reolink.com/3rd-party-compatibility/

Thank you for your feedback, we will forward it to our product manager in the meetings. If you have any other questions, please feel free to contact our support team at support@reolink.com.

We are sorry to tell you that it only supports download one picture at once. We will forward your feedback to our R&D team and hope that they can improve the products in the future.

We are sorry to tell you that it only supports download one picture at once. We will forward your feedback to our R&D team and hope that they can improve the products in the future.

Please don't worry, as a security company, we place high importance on our customers' security issue. Could you please submit a request to our support team at support@reolink.com? Our support team will have a check with the engineer and get back to you as soon as possible.

Because RLC-510WA has a different design of the camera RLC-410WS.

We are sorry to tell you that the order of the cameras cannot be changed. If you need to change the order, the only way is to delete the camera and add them again one by one.

Please contact our support team at support@reolink.com, and attach the screenshot to show the system information of the camera. Our support team will check if the camera needs to be upgraded.

The RLC-410W supports up to 64GB SD card.
You can refer to https://support.reolink.com/hc/en-us/articles/360005143453-Choose-Micro-SD-Card-for-Reolink-Cameras