Posts made by Cynthia_124785627824270

Hello! Could you please check if it works now?

We are sorry to tell you that E1 cannot work with Synology.
https://support.reolink.com/hc/en-us/articles/360004124293-How-to-Add-Reolink-Cameras-to-Synology-Surveillance-Station?source=search

Could you please contact our support at https://support.reolink.com/hc/en-us/
Our sales team will have a check and reply to you as soon as possible.

The battery-powered camera will be in standby mode if no one live view the camera or it is not triggered by the movement, so you will see that the camera shows "disconnect" on the Client.
It is not suggested to connect the camera to the power adapter all the time because it may shorten the battery life.

a. Please delete the camera from the Client and add it again. b. the camera will disconnect after about 5 minutes if no one live view or the camera is not triggered by the movement.
We are sorry to tell you that the order of the devices on the Client cannot be adjusted as that on the APP, we will forward your feedback to our R&D team.
If you still have questions, you can also contact our support team at support@reolink.com.

You can refer to https://support.reolink.com/hc/en-us/articles/360003623033-How-Long-is-the-Delivery-Time?source=search

If you need to use an AI system, both camera and NVR need to support AI. You can check if your NVR support AI.
(The New UI NVR supports AI.)
https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs

To check the NVR system information, you can refer to
https://support.reolink.com/hc/en-us/articles/360005236253-How-to-Find-out-System-Information-via-Reolink-PoE-NVR

If you want to purchase an NVR system that supports AI, you can choose those system contains "-A" in their model names.
RLK8-800B4 can't support AI.

Could you please contact our support at support@reolink.com to troubleshoot? They will help you solve the problem as soon as possible.

1. Are you referring to this function on the Client? Please see the attachment.

2. If your camera has lots of false alarm, you can set a lower PIR sensitivity.
If there is still no luck, you can contact our support team at support@reolink.com to troubleshoot.
E5QIZDRFPLR8@2OF.jpg

We are sorry to tell you that our APP or the browser can only support 1 camera when you playback.
If you want to playback 4 cameras remotely, you can use the Reolink Client on the PC.

Sorry for the inconvenience. What can I do for you?

You can troubleshoot with this article.
https://support.reolink.com/hc/en-us/articles/900002154966-Push-notification-Delays?source=search

If you are using an Android phone, you can check according to this article.
https://support.reolink.com/hc/en-us/articles/360009458374-Abnormal-Push-Notification-on-Android-Phone?source=search

We are sorry for the issue caused. When you connect the cable to the router, did you check the status light of the camera? Is it blink or solid? What will happen if you unplug the cable?

We really appreciate your feedback. We will forward your suggestions to our R&D team. Hope that they can make improvements in the future.

Could you please send an email to our support team at support@reolink.com about this issue?

We can add as many Reolink camera or NVR to the Reolink app as needed. Only that while viewing the live video, it can only support view max 16 cameras (1/4/9/16 channel) live video simultaneously.
We really appreciate your suggestions. We will forward your request to the R&D people.

We are sorry for the issue caused. We will forward your feedback to our engineers to improve the products.

Thank you for your feedback. We have not received any feedback or discovery of the data breach yet, but we will inform our research and development team and pay close attention to this matter.

Are you using the new Reolink Client 8.2.0?