Posts made by Cynthia_124785627824270

Are you use the Reolink Client 8.2.0?

From the feedback of our customers, the Mint mobile SIM card can work with the camera, so it is suggested to exchange the SIM card for a check. Since we haven't tested all the SIM cards in the market, we cannot confirm if there is a compatibility issue between the camera and the SIM card. Usually, when you see a blinking blue light, it means the problem is not related to the camera.
We understand that you want to solve the problem quickly. Since there is a time difference between us, we can't reply to you promptly. If you prefer a phone conversation, you can schedule a proper time with our support team so they can call you and help you solve the problem.

Please click and drag the cameras to the channel in this way.
QQ图片20210402183637.png

Thank you for your feedback, we will forward your feedback to the R&D team to make improvements in the future.

Thank you for sharing the information, we will forward your feedback to our R&D team.

Reolink will store the video and audio-only when users enable Reolink Cloud storage service and configure it to upload videos to the cloud. Otherwise, Reolink will not save any video or audio information from users.

When users access Reolink cameras/NVR via Reolink App/Client, 2 servers could be involved: the P2P server and the Relay server. Rest assured that neither server will save your personal information. And here is how the servers work in details:

After the user inputs the UID, the P2P server will help Reolink Client/App to find the device and try to set up a Peer-to-Peer connection between them. Once the P2P connection is created, the Reolink camera/NVR will communicate with the Reolink Client/App directly to enable live view, playback, configuration and other functions. The Reolink Relay server will not get involved at all during the process.

In rare cases that the P2P connection fails, the Relay server will act as the middleman to help forward the information to the Reolink Client/App, but the Relay server will not save any information from users.

The video and audio are also secured by the password. Without the correct username and password, no one will be able to access the device and view the video. Please keep your password secret to others for safety concerns.

We are sorry that we haven't tested the software you mentioned with our camera. You can contact our support team at support@reolink.com to see if they have a solution.

Our support team will reply to you within 24 hours. If you use the default settings, will it work well?

Our support team will reply to you within 24 hours.

Thank you very much for your feedback. We already disabled this configuration. This information is hidden now. Thank you again for your feedback.

Can you send the cloud or smart home page on the app to https://reolink.zendesk.com/hc/en-us/requests/new? Our support team will help further.

Could you please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new? And our support team will help further.

It depends on your needs and installation environment. You can contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.

This symbol means that this camera has been bound to your Reolink account.

Please update the app to the latest version. If it still not works, you can synchronize time to see if it works. Refer to: How to Sync the Date&Time of Your Camera with Your Phone via Reolink App
You can also contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.

We are sorry to tell you that the camera RLC-410-5MP does not support person/vehicle detection. You can have a look at RLC-510A, RLC-520A, or th system RLK8-510B4-A, RLK8-520D4-A.

We really appreciate your suggestions! We will forward your feedback to the R&D team.

The clipping function is not added to the new Client 8.2.0. We will forward your request to the R&D team to make improvements in the future.

Could you please contact our support team at suppport@reolink.com? Our support team will check with the engineer and get back to you as soon as possible.

Hello Newb! Here is a newer version of the MAC client: https://reolink.com/software-and-manual/. And please also contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.