Posts made by Cynthia_124785627824270

Hello Jose! Please contact https://reolink.zendesk.com/hc/en-us/requests/new for more help.

You can contact https://reolink.zendesk.com/hc/en-us/requests/new for the manual or further help.

Sorry to tell you that the maximum capacity of HDD for each interface of our NVR is 6TB. If you use a hard disk larger than 6TB, there may be compatibility issues. We are very sorry for the inconvenience. We will feed your needs back to our production department to see if it can be improved in the future. For more information, please refer to: https://support.reolink.com/hc/en-us/articles/900004550003-How-Many-HDDs-Can-I-Connect-with-Reolink-NVR-System

Glad to hear that it's working fine. If you want to get more information or have any problem, you may also contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.

You can refer to: https://support.reolink.com/hc/en-us/articles/900004101966-How-to-Enable-Disable-Password-via-Reolink-PoE-NVR-New-UI-?source=search or https://support.reolink.com/hc/en-us/articles/900000665623-How-to-Enable-Disable-Password-via-Reolink-PoE-NVR?source=search

If you set up the camera via the app, you will be asked to set up a new password for the camera. If you set up it via the client, the password is blank by default. You can change the password after you log in and initially set up the camera.

We are very grateful for your suggestion, and we will also add this requirement.

You can remotely access the camera on a smartphone or computer which can work with the Reolink software.
You can have a look here. https://reolink.com/software-and-manual/

Reolink App is running on both Android and iOS.
The requirement for Android: Android 4.1 and higher.
The requirement for iOS: iOS 8.0 or later.

Reolink Client is running on both Windows and Mac.
The requirement for Windows: Windows 7 and above.
Note: For the requirement of hardware configuration, you may refer to the requirement of hardware setting on your PC for installing Reolink Windows Client.
The requirement for Mac: iOS 10.9 or later.

It is not difficult to set up a POE camera. You can power on the camera and then add it to the Reolink Client on your Mac. Refer to https://support.reolink.com/hc/en-us/articles/360015719534-How-to-Initial-Setup-for-PoE-Cameras-via-Reolink-Client-MAC-

Yes, the camera can be adjusted 360 degrees after you mount the camera. Do you need to fix the camera to a certain place?

For the first question, could you please submit a request to our support team at support@reolink.com? Our support team will double-check with our engineer when they are at work and if there is any progress they will contact you as soon as possible.
For the second question, yes, for 16-channel NVR, only the new version can support 4K cameras. There is a 3TB HDD in it. https://reolink.com/product/rln16-410/

Could you see the RLC-810A on the monitor/TV?
It is suggested to contact our support team at support@reolink.com to troubleshoot, so we can help you solve the problem quickly.

Thank you for sharing the information!

Regarding the video compression format: for Reolink 8MP cameras (B800 and D800), the compression type of main-stream is H.264+and the compression type of the sub-stream is H.264.
The video encapsulation format used by all Reolink cameras is MP4. So the video's format we download via Reolink Client or Reolink app is MP4. But when using USB disk to backup videos directly from Reolink NVR, you could choose either H.264 or MP4 video files.

You can troubleshoot with this link: https://support.reolink.com/hc/en-us/articles/360007010873-No-Video-Output-on-the-Monitor-TV-from-Reolink-NVR
If it still not works, please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new for further help.

Thank you very much for your suggestion, we will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule.

Sorry for the inconvenience caused to you. We will send your feedback to our engineers. They'll see whether they receive similar feedback and put it back in the next version.

Please upgrade the latest firmware for the camera to see if it can be fixed:https://reolink.com/download-center/.
If still no luck, please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new for further help.

You can try to upgrade the firmware for the camera to see if it can be fixed. https://support.reolink.com/hc/en-us/articles/900004550323-How-to-Upgrade-Firmware-via-Reolink-Client-New-Client-?source=search
If the problem still there, please contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.

It is not recommended to use a third-party camera on Reolink NVR since there may be compatibility problems. If you still want to use it, you can contact https://reolink.zendesk.com/hc/en-us/requests/new for further help on the LiveView problem.