Posts made by Cynthia_124785627824270

Please try to synchronize time and update the app to see if it can be fixed: https://support.reolink.com/hc/en-us/articles/360004845814-How-to-Sync-the-Date-Time-of-Your-Camera-with-Your-Phone-via-Reolink-App?source=search

Sorry for the inconvenience. We will try to add similar detailed instructions in the future and thank you very much for sharing. If you have any questions or suggestions about the design of the product, you can also submit to https://reolink.zendesk.com/hc/en-us/requests/new.

Don't worry, as long as you click shutdown and then disconnect the NVR's power supply, it will not harm the NVR. But be careful not to suddenly disconnect the power when the NVR is running normally.

We are sorry to hear that. We will submit your request to the engineers in the meetings.

We are sorry that you are not satisfied with the design of the plate. We will forward your feedback to our product manager in the meetings. HOpe that our R&D team can make improvements to this issue.

It is our pleasure.

We haven't received similar feedback from our customers. We will forward your feedback to our R&D team. Hope that they can make improvements in the future.

Thank you for your explanation, I got it. We will forward this issue to our engineer.

Thank you for your explanation, I got it. We will forward this issue to our engineer.

The auto-add function means if the cameras and the NVR are connected to the same router, the NVR can detect the camera and add it to the NVR via LAN automatically.

Thank you for your information! It is suggested to use a wired mouse with the NVR, we haven't tested the wireless mouse yet.

Do you mean you cannot use the custom NTP server on the Client?

You can switch off the NVR and then unplug the power adapter. That will no harm the NVR.

We will forward your feedback to our engineer. Also, could you please contact our support team at support@reolink.com? That will be more convenient for us to contact you if there is any progress on this issue.

We are sorry to tell you that the battery-powered cameras cannot support this function. We will forward your feedback to our R&D team to make improvements in the future.

Yes, you can connect the camera to the NVR. Just to make sure that both your camera and your NVR are connected to the same router, or the NVR cannot detect the camera.
https://support.reolink.com/hc/en-us/articles/360007011053-Add-Reolink-IP-Cameras-to-Reolink-PoE-NVR

There is no camera on the playback page, so you cannot see the videos.
QQ图片20210313183439.png

If you still have problems with your cameras, you can contact our support team at support@reolink.com for help. They will reply to you within 24 hours.

Sorry to tell you that we do not have a POE camera that can support cloud service currently. We will forward your suggestions to the R&D team.

For hardware version information, please refer to: https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs
If you have any questions about the purchase, you can also contact: https://support.reolink.com/hc/en-us/