Posts made by Cynthia_124785627824270

If the problem is not resolved, please continue to contact the support team, they will definitely find the final solution for you.

You can submit your request to https://support.reolink.com/hc/en-us/

Thank you very much for your feedback. We will give your feedback to the relevant departments. If they are accepted, they will be realized in the future. In addition, if you have any questions or suggestions for the client, you can also submit a request to https://support.reolink.com/hc/en-us/.

You may get to the Search--Log search page and check if there are startup logs.
NVR-log.png

It is our pleasure. Please believe that we keep improving our products. If you have any issues, please feel free to contact us.

Thank you for sharing the information. If you have some problems with the new Client, you can contact us.

Thank you for your feedback. We will forward them to our R&D team. If there are other issues, you can contact our support team at support@reolink.com.

Could you please report this issue to our support team at support@reolink.com and attach an alarming video in the attachment? They will consult the engineer on this issue. We will try our best to help you with this problem.

The RLM8-410 with the latest version firmware can support the smart detection feature. You can use your camera RLC-520A with the NVR.

We are sorry for the issue caused. Please check if the gaps of all the cameras exist at the same time. If yes, please check if the NVR reboots at that time.
We can open the link to the videos. Did you please contact our support team at support@reolink.com to troubleshoot? They will give you further suggestions.

We release the new Client 8.2.0 on our website https://reolink.com/software-and-manual/ a few days ago, you can have a check.

Please submit your needs to https://reolink.zendesk.com/hc/en-us/requests/new. Please also send the system information of the camera. And our support team will provide further suggestions.

Sorry for the inconvenience caused to you. Our engineers are working hard to optimize this function, which may take some time. please wait patiently.

Sorry for the inconvenience. We will add the pause function for playback in the next client version. Please be patient and wait for the next version.

Please note that if you only enable smart detection, day/night mode switching will not trigger the person/vehicle alarm. If you only turn on the person/vehicle alarm and still receive the alarm caused by the change of light, please report this problem to:https://reolink.zendesk.com/hc/en-us/requests/new

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. Our support needs to confirm some details with you.

The resolution of B400 is 4MP, and the resolution of RLC-510A is 5MP. And as an add-on camera, B400 needs to be used with our NVR. The biggest difference is that RLC-510A has the function of smart detection. https://support.reolink.com/hc/en-us/articles/900002812826-What-is-Smart-Person-Vehicle-Detection

Please submit this problem with some pictures to https://reolink.zendesk.com/hc/en-us/requests/new. Our support team will try to help you find out a better setting.

Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Otherwise, it goes to the suggestion pool and maybe reactivated if others make similar requests again.

We are sorry to tell you that the RLC-410-5MP can't support continuous records to the SD card. it can only record motion detection videos to the SD card. May I know why you need this function?