Posts made by Cynthia_124785627824270

Sorry for the unhappy experience. Did you contact the support team via email? If yes, could you please tell us your ticket ID? We will communicate with our colleagues and try our best to provide you with a better solution. Or could you please contact the support again? We deeply care about your experience with our service and would very much like to help you.

Sorry to tell you that our camera cannot support the schedule to turn on and off the IR lights. We will forward your feedback to the product manager to eveluate.

Thank you for your feedback, we will submit your request to the product manager.

Thank you for your sharing and the detailed information. We will also forward this information to our R&D team. Thank you for your support of Reolink!

Thank you forward your feedback, we will forward it to the related department to update the FAQ.

Thank you for your feedback, we will forward it to our R&D team and help them make improvements in the future.

Thank you very much for your suggestion, we will forward it to our R&D team.
They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to implement it.

Gmail: You can also generate an APP password in Gmail and use that password in the Reolink APP, refer to https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account
Push: We do not have such a plan currently, but we will forward your feedback to our R&D team and help them make improvements in the future.

We really appreciate your suggestions. We will forward your feedback to the R&D team in the meeting.

For the HDMI/VGA output issue, please troubleshoot with this article. https://support.reolink.com/hc/en-us/articles/360007010873-No-Video-Output-on-the-Monitor-TV-from-Reolink-NVR

For the LAN port issue, please try to exchange another cable and port (on the router) for a check. You can use the same port and cable to connect your computer to the router, and check if you can access the Internet on your computer.

If there is no luck, please contact our support team at support@reolink.com and tell them what you have done to troubleshoot. They will give you further suggestions. If there is something wrong with the product, we will handle the warranty according to our warranty policy. Please don't worry.

Thank you for your understanding. We will forward it to our R&D team and they'll see whether we receive similar feedback. It will take time to evaluate the request.

Hi, the app doesn't have the feature to playback the videos from the NAS. But I will forward your needs to our engineers and see if they can add this feature in the future. So for now, I am afraid that you may need to check the videos from NAS on your FTP or other players.

Hi, Jam, I am sorry that the mounting plate is not very good and make you feel upset. I will let our engineers know this and see if they can make improvements later and let the camera can work better.

Hi, got it. Thanks. I will also forward your needs to our engineers.

Hi, you are right that the cameras that are added to the NVR cannot upgrade via the Reolink Client. We can only upgrade the NVR via the Reolink Client. And upgrade the cameras attached to the NVR on the NVR monitor.

We are sincerely sorry for the unpleasant experience. We will forward your request to our engineer to see if it can be implemented in the future.

RLC-511W supports the following protocols:
Network Protocol: HTTPS, SSL, TCP/IP, UDP, UPNP, RTSP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P
For more details, please contact https://reolink.zendesk.com/hc/en-us/requests/new

Please don't worry, Reolink provides a 2-year warranty and 30-day return & refund for Reolink products under Reolink Warranty Policy. You can also contact https://reolink.zendesk.com/hc/en-us/requests/new for confirmation.

Could you please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new and provide the UID? Our support team needs to check some detail with you.

To add a user account, you can refer to this link: https://support.reolink.com/hc/en-us/articles/900000604063-How-to-Add-User-Accounts-for-Reolink-Products?source=search