Posts made by Cynthia_124785627824270

For connection issues, because we don't know your camera model, we have no way to give specific suggestions here. Can you continue to contact our Support team? We will do our best to solve this problem for you.

Sorry for the inconvenience caused to you. Could you please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new? Our support will help you solve this problem.

Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Otherwise, it goes to the suggestion pool and maybe reactivated if others make similar requests again. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~

In this case, could you please send us an email to support@reolink.com and let our support team know which firmware you need and they help you with that.

Gald to know that! And we'll also forward your feedback to the product manager and see if we can make some improvement in this aspect in the future.

Gald to know that! And we'll also forward your feedback to the product manager and see if we can make some improvement in this aspect in the future.

HI! Yes, you can do that. You just need to download the pc client here: https://reolink.com/software-and-manual/ and then add the camera onto the pc client with the uid.

Hi! In this case, could you please send us an email to support@reolink.com and also attach some pictures of the completed saturated and very bright image? And our suppot team will help you via the email.

Sorry for the inconvenience caused. And I understand your thoughts. Because we upgraded the new architecture with the new firmware. If the camera that originally used the old architecture/old firmware is upgraded to the new architecture, but the old config files are still used, compatibility issues will occur and the camera will not work properly. In order to avoid this problem, we canceled the import function in the new client.

Thank you very much for your suggestion, we will forward to our R&D team. And see if we can make some adjustments in this aspect.

And for the C1 pro, may i know will they also ask you to set a new password and device name when they lost the configration?

Sorry that the import config files function has been removed last year. The older exported config files may not be compatible with our new desktop software and if users import the previous exported config files into the new desktop software, the software may crash. That's why you cannot find the import camera settings function after the update. Hope this clarifies.

We have been receiving reports from our users that they have encountered compatibility issues when exporting and importing config files between cameras with newer and older hardware version. That's why we remove this function temporarily and work on these issues since then. We will relaunch this function later when we find solutions to eliminate the compatibility issues.

As for the configuration lost issue, may I know when they lose the configuration, will they also ask you to set a new password and device name?

Thanks for choosing Reolink. For this issue, could you please write an email to support@reolink.com for further assistance?

Please rest assured that your suggestion has been forwarded to the R&D department and they will carefully discuss it to provide better products and services in the future.

You are welcome. It is our honor to serve you.

You are welcome. It is our honor to serve you.

Please rest assured that your suggestion has been forwarded to the R&D department and they will carefully discuss it to provide better products and services in the future.

Yes, you can disable both of them via Reolink APP or Reolink Client.

Sorry for the inconvenience. Could you please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new? We need to check some details with you.

Could you please contact https://reolink.zendesk.com/hc/en-us/requests/new? Our support team needs to check some detail with you.

Thank you very much for your support of our products. We will continue to work hard to improve our products. Your feedback gave us a lot of motivation.

Sorry for the inconvenience caused to you. We have forwarded your suggestion to our engineer. They will see if it can be added in the future. We really appreciate your feedback.