Posts made by Cynthia_124785627824270

Thank you very much for your suggestion, we will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule.

We have been diligently working on implementing some selected user requests. And I’m honored to have yours added to the list. We will work hard to improve our products.

Sorry to tell you that our NVR cannot support SFTP now.
We really appreciate your suggestion, we will forward to our R&D team. They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to implement it.
You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thank you for sharing the information. Yes, sometimes the monitor cannot display videos because its resolution cannot support the NVR resolution, that's why we have the Output function in the older Client, but in the new Client this function is deleted. I will forward your feedback to our R&D people to make improvements in the future. If you have any issues of the product, you can contact our support team at support@reolink.com for help.

The battery-powered cameras do not have schedule grids in the email setting, since the battery-powered cameras can only send an email when the camera is triggered by the movement. It cannot send an email regularly.
For the detection issue, if you want to check if the camera can be triggered, you can enable the Siren and move in front of the camera. When the camera is triggered by the movement, you will hear the Siren rings.

Sorry to tell you that there are no settings on the new version Client to change the NVR output. If you need to change the output, could you please change it on the monitor/TV?

Thank you for sharing the information.
For Reolink Go/Go PT, data usage depends on the bitrate you have set for the camera. The default bit-rate is 1.5 Mbps for the mainstream (up to 2 Mbps) and 160 kbps for the sub-stream (up to 512 kbps).
With 1 GB of data plan, under the default settings, it can be used for continuous live video viewing for 1 hour in the mainstream type(clear mode). And about 10 hours in substream type(fluent mode).
It is just for reference, the actual data usage is based on the actual working situation and also varies from different SIM card providers.

You may send the email to us support@reolink.com, then we will try our best to help you.

Please clear your browser cache and try again, if you still have the same problem, please email us.Our email address is support@reolink.com

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Glad to hear that.

If you have any other questions, please feel free to send us an email.

Thank you very much for your suggestion.



We have been diligently working on implementing some selected user requests. And I’m honored to have yours added to the list. Some nice ideas have been implemented as you can see in our changelog (What’s New) of firmware/software updates. Please kindly understand that bug fixes are our top priority and then user request or feature request. So it may take some time to see yours become true. Please stay tuned!

Thanks for your support of Reolink Product!
Anything we can help you, please do not hesitate to keep us informed.
Have a nice day!

We are so sorry about the inconvenience caused.

May I know the camera system information?

Please do not worry, if you have contacted the support before, we will see how to help you.

So sorry about the issue.

We will forward the issue to our engineer and we will try our best to improve the products.

Thank you for the ideas, we will forward your suggestions and request to the R&D department. We will work hard to improve the products.

Sorry for the inconvenience caused. Our engineer will add it back in the next version. Please wait for the next version.

Please check if the anti-virus software blocks it. And please add --disable-gpu like the attachment.
gpu.png

You can access the NVR from the separate VLAN. Please make sure the firmware is the latest one.

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. Our support team needs to check some details with you.

Please contact https://reolink.zendesk.com/hc/en-us/requests/new and provide the UID. Our support team will help you check the problem.