Posts made by Cynthia_124785627824270

Please note that the camera can only use SD cards in FAT32 format. Please format the SD card to FAT32 and try again.

Sorry for the inconvenience caused. Our engineer is working hard to solve this problem.

The firmware for IPC_51516M5M cannot be upgraded to the camera with hardware version IPC_3816M. If there is any problem with the camera, please contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.

Hi, Snaffs! Thank you for your suggestion. Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We'll schedule to implement the request if it's accepted.

Sorry for the delay. Are all your cameras in the same place? Could you access the cameras without any issues between 16 PM and 10 AM without any issues? Please try to switch to the mobile data and another wifi on your phone.
If there is still no luck, could you please contact our support team at support@reolink.com? They will forward your issue to the engineer and check the connection situation.

Could you please send us a link of the page you are referring to? We will forward your feedback to the related department.

Could you please tell me the problem of your NVR? Do you mean you cannot upgrade the firmware successfully?
If yes, please send us a screenshot to show the system information of the NVR, we will find the proper firmware for you. You can also contact our support team at support@ reolink.com for help.

Sorry to tell you that the solar panel charging symbol can only be seen on the Reolink APP on the smartphone. Do you have a smartphone? If yes, you can download the Reolink APP and add the camera on the APP. If you still have issues with the solar panel and want to check the charging data, you can contact our support team at support@reolink.com for help.

Thank you very much for your suggestions. We will for your suggestions to our R&D team to make improvements.
For the ”time periods” for sensitivity, during some time customers want to set a higher sensitivity so they can receive the alarm that is triggered by any movements, but sometimes they do not want the camera to be in high sensitivity because at that time the camera can be triggered easily by slight movement.

We will report this issue to our R&D team, but it may take some time for our engineers to test and fix the problems. During this process, we may need some help from the customers. Also, if there is any progress, it is more convenient to contact our customers via email in the support ticket.

Thank you very much for your suggestions. We will forward it to our R&D team and help them make improvements in the future.If there are other issues that we can help with, please let us know.

You need to enable Record, or the camera will not record at all.
But you need to select all the grids in Motion and no grids in Timer. Then the NVR will record motion only.
QQ图片20210206133224.png

We really appreciate your suggestions. We will forward it to our R&D team in the next meeting.

You are welcome.

The Timer means recording all the time. 7*24 hours a week.

We are sorry for the issue caused. Could you please contact our support team at support@reolink.com? They may have a check with the engineers and help you solve the problem.

Sorry for causing you dissatisfaction. We understand that it is an unhappy experience. Could you please contact our support at support@ reolink.com? We will see if they have a better solution for your issues.

1. The NVR can record only alarm recordings (motion detection recordings). It will use less space since the NVR will not record all the time under this circumstance.
Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered. So for the POE camera (not a smart detection camera), the false alarm caused by the wind and insects can't be avoided.
2. Our older version NVR supports HDD up to 4TB. You can try to expand the capacity of the HDD.
3. You can go to our support center https://support.reolink.com/hc/en-us/ to have a look. If you need, you can also contact our support team at support@reolink.com.
4. FYI https://support.reolink.com/hc/en-us/articles/900000628566-How-Can-I-Have-My-Reolink-Camera-Record-to-My-NAS

The problem sounds a little strange, it may take some time to find the reason and fix it. Could you please contact our support at support@reolink.com for help? They may help you solve the problem quickly. If necessary, they will also report thi issue to the engineer for a check.

When the cameras are connected to the NVR, you only need the login password of NVR to access the cameras. So it is not necessary to change the password for the cameras.