Posts made by Cynthia_124785627824270

Did you enable UID on the Client? Please go to network settings--advanced--enable UID.
Did you install the new Client and older version Client on the same PC?
If there is still no luck, please contact our support team at support@reolink.com. They will help you troubleshoot.

You are welcome. Thank you for your support for Reolink!

Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered. You can refer to https://support.reolink.com/hc/en-us/articles/900000624746-How-Does-Motion-Detection-Work
We are sorry to tell you that the problem cannot be avoided because of the working principle of motion detection. We have forwarded this issue to our R&D team and please believe that we are keeping improving the products.

You can contact our support team at support@reolink.com to see if the new firmware can solve this problem.

For the alarm issue, could you please contact our support team at support@reolink.com? They will help you with their problem.
For the smart detection on the third party software issue, we are sorry to tell you that you cannot get the car /no car notifications because the third party software cannot support the smart detection function.

Thank you very much for your suggestion, we will forward it to our R&D team.
They'll see whether we receive similar feedback and put it into the schedule.
It will take time to evaluate the request and to achieve it.
You may subscribe to our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thank you very much for your suggestions! We will forward your request to the product manager. Please believe that we are keeping making improvements in our products. We like you this kind of customers just you like our product!

The latest firmware of the NVR can't support the permissions settings you are talking about. However, we really appreciate your feedback and we will be happy to forward it to our R&D team to evaluate.

We also have POE cameras that support person/vehicle detection, for example, RLC-510A.

If the cameras cannot work properly, please contact our support team at support@reolink.com.

Here are the cables you are talking about. They are at the end of the cameras.
You can wrap the tape around the cables to protect them from the water.
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Sorry that the RLC-520 cannot support person/vehicle detection with the firmware upgrade, since this feature is related to the hardware issue. It cannot use the firmware of RLC-520A because they have different hardware versions.

Normally, the camera will be online again if it can get enough power from the power adapter.

We will forward your feedback to the related department to make improvements.

Reolink Go PT comes with 2 pcs of 3250 mAh rechargeable 18650 batteries. The total capacity is 6500mAh.
It depends on the use of the camera, if you use the PT function, it will consume more power than that when you do not use it.

We will work hard to improve our products. We do appreciate your suggestion. We have also launched smart detection cameras to improve this problem: https://reolink.com/product/rlc-510a/

Updated 2021/12/02:
All the PoE camera with the latest firmware supports continuous recording now. You can find the firmware on our download center according to your camera model and the hardware version now, Download Center – Reolink

If you can't find the firmware of your model, you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post
Please make sure that the hardware version of your camera complies with the new firmware. After upgrading this firmware, you can use the continuous recording function. https://support.reolink.com/hc/en-us/articles/900004398063-10-31-2020-Firmware-for-Reolink-IP-Cameras-IPC-51516M-

We cannot determine the exact time, you may subscribe to our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Please contact https://reolink.zendesk.com/hc/en-us/requests/new to help you find out the new firmware.

Please contact https://reolink.zendesk.com/hc/en-us/requests/new. We need to check more details with you.