Posts made by Cynthia_124785627824270

Updated 2021/12/02:
For the firmware of the RLN8-410 (Hardware ver. H3MB02), C1-Pro (Hardware ver. IPC_51316M), you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post
The hardware version must match. Please contact Submit a request – Reolink Support to help you find out the newest firmware.

If the camera is directly connected to the NVR, you need to turn off the IR light via the monitor: https://support.reolink.com/hc/en-us/articles/900000495003-How-to-Enable-Disable-IR-lights-via-Reolink-PoE-NVR?source=search

We do not recommend using a 2G network, which may cause connection problems.

We are testing the Go PT firmware that supports this feature. Please wait patiently.

You may troubleshoot with this link: https://support.reolink.com/hc/en-us/articles/360039401593-Login-Failed-when-remotely-Accessing-Reolink-IP-Cameras

Please upgrade the firmware to see if the problem can be fixed: https://support.reolink.com/hc/en-us/articles/900004125186-01-12-2021-Firmware-for-RLC-520A-RLC-510A-RLC-820A-RLC-810A

Please contact https://support.reolink.com/hc/en-us/. We need to check some details with you.

The camera settings can indeed be synchronized to Synology. However, since Synology's own playback page does not support screening person/vehicle recordings, Synology can only playback any motion or 24/7 recordings. If you need this feature on Synology, you can make a request to Synology, and we will also feedback this need to Synology.

Thank you very much for the suggestion, we already forwarded it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to achieve it.

We have not yet set a specific release time, but you can pay close attention to our official website updates: https://store.reolink.com/

Sorry about that. Could you please submit this issue to https://support.reolink.com/hc/en-us/? Our support needs to check some detail with you. And they will provide further help.

Yes, you need to upgrade the firmware for your NVR. Refer to: https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs?source=search

Sorry for the inconvenience caused to you. Could you please submit this problem to https://support.reolink.com/hc/en-us/? Our support team will provide further assistance.

Please contact https://support.reolink.com/hc/en-us/. Our support team will provide further help.

Sorry that we don't have a locking mechanism to lock the camera, but we will feed your needs back to our R&D department, hoping to improve in the future.

Sorry to tell you that this is related to the settings of Synology. If Synology does not support marking person and car, we cannot change these settings through the camera. You can consider directly using Reolink software to playback the person and car videos.

Sorry for the inconvenience. We have released the newer version, please install the new version to see if it helps: https://reolink.com/software-and-manual/

Have you try to adjust the sensitivity of the camera so that it could be triggered more easily?

The latest Client can adjust the playback speed, have you upgraded it to the latest one?

Ok, we will notify our R&D team for further check. You can also send an email to support@reolink.com for further troubleshooting.