Posts made by Cynthia_124785627824270

The alarm recordings are saved on the SD card, the recordings saved on the FTP server depends on your FTP schedule.

You do not miss anything. You can go to our website https://reolink.com/product/rlc-820a/ to check "What is in the box".
And this is an article on how to mount the dome camera. https://support.reolink.com/hc/en-us/articles/360038450694-How-to-Mount-Reolink-Dome-Cameras
From your description, it seems that you mount the camera correctly.

Please exchange the cable and the port to have a try. You can also reset the camera.
If you have a monitor that is connected to the NVR, please go to the IP channel to check the status of that camera. Is it offline or connection failed, or something else?

We really appreciate your suggestions. We will also forward it to the R&D department. Your suggestion is an engine for our progress.

Could you please send us a screenshot to show the system information of your camera currently?

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new, our support will help accordingly.

Thank you very much for your suggestion, we will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule. If you have any questions, please contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.

Yes, the article you mentioned is correct. It should be 8 pins.

Könnten Sie dieses Problem bitte an https://reolink.zendesk.com/hc/en-us/requests/new senden? Unser Support-Team hilft Ihnen weiter.

This is indeed the latest firmware, and the ‘Updated’ date refers to the time when the relevant information was modified. Sorry for the misunderstanding caused to you.

We sincerely apologize to users who use IPC_3816M. If you have any questions or dissatisfaction, please feel free to contact https://reolink.zendesk.com/hc/en-us/requests/new, our support team will do the best to find a solution that satisfies you.

The firmware is updated now, please check the newest firmware on the same page.

Sorry for the inconvenience caused to you. I will forward your suggestion to the R&D department and they'll see whether we receive similar feedback and put it into the schedule.

The RLC-520 should be powered by the Ethernet cable. Please make sure the devices between the NVR and the cameras can work with PoE.

Updated 2021/12/02:
Now all the latest firmware(except for the Hardware ver. 3816M) on our download center supports HTML5. You can find the latest firmware on our download center now, Download Center – Reolink.

If you can't find the firmware of your model, you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Hi, Diginix! We have released the firmware that supports HTML5 on our download center. You can upgrade the correct firmware for your camera or contact support and provide the system information of your camera to ask for the firmware.

Since the Video Format for the new 8mp model RLC-810A, RLC-820A& RLC-1220A is H.265, if you want to see the main RTSP stream, please change h624to h265.

Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Otherwise, it goes to the suggestion pool and may be reactivated if others make similar requests again. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~

Thank you for your feedback. We will forward it to the related department to make improvements for the firmware download page.

Thank you for your feedback. We will forward it to our R&Dteam to make improvements in the future.

We really appreciate your suggestions. We will forward it to our R&Dteam and help them make improvements in the future!
For the FTP issue, it seems a little strange. If you need, please contact our support team at support@reolink.com to see if they can help you solve the problem.