Posts made by Cynthia_124785627824270

Sorry that here is all the API that we can provide.

You can find more commands on throught link: https://support.reolink.com/hc/en-us/articles/900000629206-Where-Can-I-Get-Reolink-Camera-s-CGI-API-File

Please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new. Our support will help you check this problem.

Thank you very much for your supplement. We will also convey your ideas to our R&D department. We will carefully consider your suggestion.

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. Our support will help you solve it.

Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. Our support will further help.

Could you please submit your question to https://reolink.com/topic/specify-fixed-amount-of-recording-days/? Our support team will help you further.

We are sorry that we don't have an 8x optical zoom camera, but we will feed your needs back to our R&D department. Thank you very much for your suggestion.

We are working hard to modify the user manual of the new client version, which will take a while. If you encounter any problems, please feel free to contact：https://reolink.zendesk.com/hc/en-us/requests/new

Your NVR supports 4K. You can refer to https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs
There is a login password on the monitor. If you do not use the monitor for some time, the screen will lock and you need to enter the password to log in next time.

Sorry for the wrong link. You can contact our support team at support@reolink.com for further help.

We really appreciate your suggestions. We will forward it to the R&D team to make improvements.

Yes, you can use the power adapter DC12V 1/2A to power on the RLC-520.

Sorry that there are no changing logs for the Client. Could you please send us a screenshot to show it?

Thank you for your feedback. We will forward it to our R&D team to make improvements.

Sorry that the import config files function has been removed last year. The older exported config files may not be compatible with our new desktop software and if users import the previous exported config files into the new desktop software, the software may crash. That's why you cannot find the import camera settings function after the update. Hope this clarifies.



We will keep releasing new cameras with new functions, for example, the coming IP cameras with AI smart motion detection. To enable AI smart detection, new hardware is required. So, the AI cameras will come with newer hardware compared to current IP cameras. If you want the same setup on the AI cameras and try to import the previous config files from the non-AI cameras, compatibility issues may have happened.

We have been receiving reports from our users that they have encountered compatibility issues when exporting and importing config files between cameras with newer and older hardware version. That's why we remove this function temporarily and work on these issues since then. We will relaunch this function later when we find solutions to eliminate the compatibility issues.

Are you referring to the time-lapse function? Some of our cameras support this function.
https://support.reolink.com/hc/en-us/articles/900002833483-What-is-Time-Lapse

The coatings used in license plates, traffic sign plates, and special work clothes all contain retro reflective materials. The characteristic of retro reflectivity is that when light is irradiated, the reflected light will be reflected toward the light source from the opposite direction close to the incident light. This is to clearly identify people and objects with retro reflective materials in the distance at night or when the vision is poor, which plays a major role in ensuring traffic safety and other fields.

Camera night monitoring mainly relies on the diffuse reflection of infrared light / white light from the object. After turning on the infrared light / white light, the infrared light / white light will irradiate the license plate, and it will be directly reflected from the license plate back to the lens, causing the license plate to appear as white sequins in the output image.

Could you please upgrade your camera/NVR for a try?
If you are not familiar with this, you can contact our support team at support@reolink.com for help.

Sorry that the D800 cannot support this function, but we will forward your request to the R&D team to make improvements.