Posts made by Cynthia_124785627824270

Are your cameras and your computer connected to the same network?
If yes, please check if you can add the camera by scanning in LAN.

@Andy, please send us a screenshot to show the system information of the cameras, then we can find th proper firmware for you.

Does the same problem exist when you live view the camera? Does the problem exist all the time?
Please take the SD card out of the camera for a check.
If the problem can not be solved, please contact our support team at support@reolink.com.

Please contact our support team at support@reolink.com. They will try to help you solve the problem.

We haven't received similar feedback from other customers. May I know if you have the same problem when you use the older version Client?

We really appreciate your feedback. We will forward it to the R&D team to make improvements in the future.

May I know the system information of your RLN8-410, can it work with 4K?
If yes, you can playback the recordings of D800 on your monitor, APP or Client.

You can contact our support team at support@reolink.com to have a check.

Please don't worry. The tech support will try their best to help you solve the problem.

If the problem still exists, please contact our support team at support@reolink.com to troubleshoot, they will try their best to help you.

We do not have firmware for IPC_3816M cams currently. If you have a technical issue, could you please contact our support team at support@reolink.com?

Please install this app to see if the problem can be fixed: https://drive.google.com/file/d/1DdhvAizP-gim28phyfrBWqDCG4s_qAXC/view?usp=sharing

You can contact https://reolink.com/topic/motion-dection-false-alarms-due-to-light/ for further help.

We are very sorry for the customers who use the camera hardware IPC_3816M. We suggest using the camera with the Reolink client or APP. You can contact our support team to see if our support team can provide you with a satisfactory solution. For the other hardware version, please download the latest firmware from here: https://support.reolink.com/hc/en-us/categories/360001053634-Firmware-and-User-Manual-Download

Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. We really appreciate your suggestions.

Could you please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new? Our support team needs to check some details with you.

Sorry for the inconvenience caused to you. We will improve our product in the future. You can try to adjust the angle to see if it helps.

You can adjust the order on the NVR: https://support.reolink.com/hc/en-us/articles/900000774686-How-to-Arrange-the-Display-Order-of-Cameras-via-Reolink-PoE-NVR?source=search

Sorry that the order of the cameras that are connected to the NVR cannot be rearranged on the APP. The order of the cameras is related to the IP channel.

You can live view and playback the video on your iPhone, you need to download the Reolink APP on your phone. The RLC-810A cannot support the startlight.