Posts made by Cynthia_124785627824270

Updated 2021/12/01:
If you want to get the firmware of RLN8-410-E (H3MB16), you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Currently, the latest firmware for RLN8-410-E is this one.

All battery powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software since the nvr or third party software doesn't have battery management system and also can't detect the IP address of the camera.

You can only access the battery-powered cameras via Reolink Client and Reolink App. Besides, the camera only store the motion detection recordings in the inserted micro SD card or Reolink cloud for released countries.

All battery powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software since the nvr or third party software doesn't have battery management system and also can't detect the IP address of the camera.

You can only access the battery-powered cameras via Reolink Client and Reolink App. Besides, the camera only store the motion detection recordings in the inserted micro SD card or Reolink cloud for released countries.

Hi, I know that this feature is in urgent need of emergence, we are now in progress as planned, and may not be implemented until next year as soon as possible.
Thanks!

Hi, Are you our distributor? If yes, please contact sales#reolink.com (replace # with @).
They will help you!

Do you mean the badge for reolink distributor?

I am pretty sorry for the issue caused to you.
Could you please forward your problem to our support team? We will try our best to help you solve your problem.
Our support service is FREE and you can reach us via below channels:
Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
Send an Email directly to support@reolink.com
Chat with us during our operating time: https://reolink.com/

You can enable auto upgrading for your camera: https://support.reolink.com/hc/en-us/articles/360004844354-Enable-Auto-Upgrade-for-Battery-powered-Cameras?source=search

The default username is "admin", and the password is the one you set on the app for the camera.

I have answered your questions on your post, please check whether it is helpful for you.

That depends on the model of your camera.
Here is a link to guide you how to stream on VLC:https://support.reolink.com/hc/en-us/articles/360007010473-How-to-Live-View-Reolink-Cameras-via-VLC-Media-Player?source=search
Hope that is helpful for you.

Reolink cameras that support digital zoom could digitally zoom in the video while previewing and playback.
If your cameras support optical zoom, then your cameras support both optical zoom in and digital zoom in while previewing, but only support digital zoom in while playback.

I am glad to hear the good news from you.
If you have any other problems, please feel free to contact us.

Could you please send an email directly to support@reolink.com.
We will guide you on how to solve the problem in details.

Es tut mir ziemlich leid für das Problem, das Ihnen verursacht wurde.
Könnten Sie bitte eine E-Mail direkt an support@reolink.com senden.
Wir werden unser Bestes geben, um Ihnen bei der Lösung des Problems zu helfen.

Yes, you are exactly right.
IF you don't tick the "Update configuration files” flag, it will not lost the configuration.
We will try our best to make an improvement.

Thanks so much for your feedback, could you please send an Email directly to support@reolink.com?
We can provide the beta version to you. It makes an improvement.

Thank you for your suggestions. We will transfer it to our R&D team and they will pay attention to it. Thank you very much!

We are so sorry for the trouble caused you. Have you reported the issue to the support team: support@reolink.com? Our support will help you check the issue and forward it to our R&D Team for further advice. Thanks for your time and understanding.

Hi, John, have you reported the issue to the support team: support@reolink.com? Our support will help you check the issue and forward it to our R&D Team for further advice. Thanks for your time and understanding.