Posts made by Cynthia_124785627824270

Hello, here is an article for you to playback recorded videos of multiple cameras at the same time.

https://support.reolink.com/hc/en-us/articles/900000651646-How-to-Playback-Recordings-of-Multiple-Cameras-at-the-Same-Time?source=search

Note: You can only playback one device at a time on Reolink App and Web browser.

Hello, our Go Pt supports 6x digital zoom currently.
We will transfer your request to our R&D Team. But it will take time to evaluate the request and to implement it.

Hi, Andreas，have you reported the issue to the support team: support@reolink.com? Our support will help you check the issue and forward it to our R&D Team for further advice. Thanks for your time and understanding.

Hi, Ron. Thank you very much for your suggestions.
We will transfer it to our R&D team,it will take time to evaluate the request and to implement it.

Thank you for supporting Reolink!
Have a nice day.

Hello, for your first issue, please click the function buttons in the lower right corner to see whether it meets your requirements.
For the sensitivity settings, our engineers find it is a bug and make improvements and optimization. We will update the new version for it to repair the BUG.
If you have any requests, please feel free to contact us support team, support@reolink.com.
Have a nice day.

QQ截图20200908185603.png

Thank you very much!

In this case, to protect your private information, please contact our support team and provide our support team with the UID of the camera which can really help us locate the problem.
https://support.reolink.com/hc/en-us/requests/new

Hello, We have already sent it to the factory for mass production, please be patient

Thank you very much for your kind reply.
If you have any other requests, please let us know and we will try our best to help you.

Hello, the input voltage of the Reolink DC Power adapter is 100~240V which is compatible to use for all countries. And the output voltage of the DC power adapter is 48V 1.87A.

We will update the new firmware that adds the preset function to E series Cameras.

We do apologize for the unhappy experience.

Thanks in advance for your patience and understanding.

For the night version, please contact our support team and provide some pictures of the night version.
If there is any issue, please feel free to contact us.

It may be that the network is not good, so the app will automatically switch the network.
It may be a problem with the app, you can try uninstalling and downloading it.

Maybe it is because the shape of the camera has made the spider able to create the webs. And the ir light can attract inserts so that the spiders made the web. The only way to make the web disappear is to clean it. I know the camera is mounted quite high, you can see if there is a long broom that can sweep away the spider web.

We are sincerely sorry that the battery-powered cameras don't support the API access.
Most third-party software doesn't have the battery management option that allows the camera to enter the power-saving sleep mode when no motion is detected, thus they can't work together.
Therefore, we recommend you to access Reolink battery-powered cameras via Reolink software.
But I'll forward the issue to our R&D team and they will pay close attention to it.

You can refer to the picture I have attached.
spec.png

Hi, there. I haven't got this issue before. Since you mentioned that the camera is placed high, you can see if there is any long broom that can help you reach the lens of the camera and then clean the webs.

But I think maybe the shape of the Lumus may help stop the spiders to create webs. Lumus doesn't have the place for the spiders to create the web. You can order one to have a try to see if Lumus can help solve this issue.

broom.png

Please try to make the camera and the computer connected to the same router to see if it works.
You can also try to run the Client with administrator privileges.
What's more, please check if the same problem exists in both Fluent mode and Clear mode.

Recently the RLC-510A(5MP）and RLC-810A(8MP）support the time-lapse feature.

You may contact support@reolink.com for more information about the third-party software.

Hi, this problem may need to be checked in detail to help you, please contact support@reolink.com