Posts made by Cynthia_124785627824270

Sorry for the inconvenience.
We are still developing the plugin to substitute the Adobe Flash Player for our cameras. And the update will be released before the Flash Player is ended.

Hi, please don't worry, that'a false detection of the Windows Defender. We have contacted Microsoft to remove that false detection. You may update the malware definitions of your Windows, then that file won't be detected as Trojan file.
Also, please recover that file if it has already been limited by Windows Defender, otherwise, the Reolink Client can't be launched properly.
And I have attached the reply from Microsoft, you can follow the provided steps to update the malware definitions.
reply-from-MS.png

Hi, The playback issue was caused by the change of DST, and it will affect the playback of that day.
The Reolink Client in this link "https://drive.google.com/file/d/1Cg83CvRbyCFYdbrxk6prgjydQbQNSbby/view?usp=sharing" is the Beta version of the new Reolink Client, it hasn't been released formally. And it fixed the DST bug (though you may don't need it anymore), you may have a try on that version to experience the new Client interface.

Hi, yes, if you install an additional camera using a PoE switch, you can live view the camera separately as well.
And also, it can be added to the NVR system as a kit camera of the system.

But please note, if that camera is from the NVR package (not purchased separately), then, when it works with the PoE switch, you can only connect to it via Client software in the local network, and it doesn't support remote connection.

Hi, here is some more information:
After the cameras are powered on via PoE switch and are connected to the same router with the PoE NVR, generally, those cameras can be added by the NVR automatically. However, if you set a password for the camera, it will show "Invalid PWD" in the NVR IP channel page, and you will need to input the correct camera password to add the camera to NVR.
And you will need to plug the NVR to a monitor via HDMI/VGA cable to a monitor then do the operation via the monitor interface.

Hi, sorry that currently reolink NVR could only the wired mouse.
We will forward your request to our R&D department to see if we can make this improvement in the near future.
Thanks!

Hi, since the camera only has 8 channels, it can support at most 8 cameras.
Even you use the poe switch to connect the cameras, each camera still will occupy one channel.
Thanks!

Hi peter, could you please report this issue to our support center: support@reolink.com. Our support team will help you with it.
Thanks!

Hi, sorry that currently it's not supported to use the PTZ function via the web browser.
You may use the reolink pc client or phone app to control the PTZ. And we will forward your request to our R&D department.
Thanks!

Hi, Could you please report this issue to our Support center: support@reolink.com?
Our support team will help to fix this issue.
Thanks！

Hi slicker,
Could you please report this issue to our support on support@reolink.com?
Our support team will help you to fix this issue soon.
Thanks!

The 5MP version is a standalone device and it have SD card slots and you may have the camera record to SD card. The 4MP version needs to work with Reolink POE nvr. Thanks.

Please increase the framerate of the camera and check if the video will get more smoothly. If the issue remains, please send a request to support@reolink.com. They will help you with it. Thanks. Have a nice day!

Could you please report the issue to support@reolink.com? Then they'll help you with it. Thanks.

Thanks for your review. Have a nice day!

Please kindly note that we can add up to 8 cameras to the 8 channel NVR. We cannot any the 9th camera to the 8 channel NVR. Thanks.

Please kindly get to the record--option page and check if the overwrite box is checked. Please make sure it is checked. And if the issue still remains after you checked the box, please send a request to support@reolink.com and they'll help you fix the issue. Thanks.

Hi, please send a request to our support@reolink.com, they will tell you the available date.

Hi Will,

The main difference for the 410(5MP) AND 520 is the appearance.
Except that, there is no other main difference.
Any further questions, please send a request to our support@reolink.com.