Posts made by Cynthia_124785627824270

Hi, for your questions:
1. The camera will only upload "Movement" event to Cloud storage.
2. When you shut off the App, the camera won't consume data, unless it uploads videos to Cloud storage. And when the camera detects motions, it will upload to Cloud or record to SD card automatically. (recording to SD card won't consume data)
3. The camera will record movement events only.
4. Here are the actions that will consume data: live view, playback (similar to live view), Cloud uploading, email notification (sending picture), push function (few data will be used in this function, it could be ignored)

Live view will consume most of the data, here for you to refer: 1GB data can support 1-hour Clear mode live view, or 10-hours Fluent mode live view.
T-mobile is the suggested SIM card, you may purchase from this link: https://prepaid.t-mobile.com/prepaid-internet

Dear customers, thanks for your feedback!
1. Cloud storage. Cloud storage could be more convenient than SD card for some users. Unfortunately the Cloud service is limited in the EU countries because of the GDPR policy, and we are still working on supporting Cloud in the EU.
2. For picture delay. The battery-powered camera uses the PIR detection. When the PIR detects motions, the camera will need around 1 second to start recording/taking picture, so the picture in the email is a bit behind the event.
3. We will forward your requirement on the FTP function, photo stream and 3rd-party compatibility to our R&D team, and they will be valuable reference for the future produce design. Thanks!

Hi, Jan, how did you find that the camera (with build 19110603) won't connect to 5GHz wifi?
When you input the 5GHz wifi SSID and Password, will the WIFI test fail? If it's that case, could you please submit a request to Reolink Support to check the problem?
https://support.reolink.com/hc/en-us/requests/new

Dear friend, it is suggested to submit a request to our support center:https://support.reolink.com/hc/en-us/requests/new

Our support team will help you to check this issue, thanks.

Dear Crisbres, it is suggested to submit a request to our support center:https://support.reolink.com/hc/en-us/requests/new

Our support team will help you solve it soon. Thanks.

Dear Laurie, sorry for the inconvenience caused, may I know under which email address that you submit the support request? We will check that for you, they help you to have this issue resolved as soon as possible.

Hello Graham, glad to hear that you sorted it out.
Please feel free to contact us if you have any questions we could help with.

Have a nice day!

Hello friend, yes the NVR has the latest firmware, please don't worry.
You could find the firmware of the cameras connected to the NVR here: https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-on-IP-Channel-page-via-Reolink-PoE-NVR

Hello friend, it is caused by the network is unstable. Please use the substream to have a try
For example:
Sub Stream: rtsp://admin:111111@192.168.10.92:554//h264Preview_01_sub

Hi there, yes, please use rtsp://test123:*****@*****:554/h264Preview_01_main for HD stream.

The camera from the NVR package has no UID and does not support DDNS.
Therefore, they can't support remote access.

Thanks for your understanding.

For this issue, it's recommended to send email to support@reolink.com
Our technical support will help to troubleshoot the issue.

Thank you.

A little confusing.
What are you talking about the purchase of enabling this?

Dear Customer,

It's better to send email to support@reolink.com to follow up the issue.
Our technical support will help to troubleshoot.

Thanks for your understanding.

Dear Customer, we appreciate your effect on the Reolink products, and really sorry for the inconvenience caused for you.
Our system is not perfect at present, and it may not be quite suitable for professional monitoring, but we are keeping improving our product to make it more suitable for home usage, and more suitable for most of the common users. And also, our support team will always try their best to provide a fair solution for the users once there is any problem with the system.
Once again, we appreciate your effect on the Reolink products, and also we appreciate the support from all the users who selected Reolink products.

Sorry for the inconvenience, the NVR doesn't support a keyboard.
And, if the cameras are plugged to the NVR directly, then you have to check/update the camera's firmware via the monitor interface.
You may refer to this guideline: https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-on-IP-Channel-page-via-Reolink-PoE-NVR

Sorry for the inconvenience.
Do you mind submitting a request to Reolink Support?
They will help to troubleshoot more quickly.
You may click on this link to send the request: https://support.reolink.com/hc/en-us/requests/new

Sorry, it's a mistake on my side, you can control the camera PTZ via the web interface.
And sorry again for the inconvenience brought for you.

Sorry for the inconvenience.
Some Reolink camera models (including RLC-410) don't support optical zoom, so there isn't an option to disable the "Auto-focus".
For the models (such as E1 Zoom, RLC-511, RLC-423, etc.) that support optical zoom, you may disable the Auto-focus function in Camera Setting --> Maintenance --> Auto-Focus.

Sorry for the inconvenience.
We are still developing the plugin to substitute the Adobe Flash Player for our cameras. And the update will be released before the Flash Player is ended.