Posts made by Cynthia_124785627824270

Sorry for the inconvenience. If you want to display the video stream via VLC player, you may use the RTSP stream.
But the RLK8-800B4 supports sub-stream RTSP stream only.
You may refer to this URL to set your camera's RTSP stream: rtsp://(user name):(password)@(IP address):554/h264Preview_01_(stream type)
For example, you can set it as this: rtsp://admin:111111@192.168.10.92:554//h264Preview_01_sub
The "01" in the "h264Preview_01" means the camera channel on the NVR.

Hi, if you use the camera as baby monitoring, it's suggested to consider E1 and Reolink C series cameras, which support 2-way audio function and can be connected via wifi.
Please refer to https://store.reolink.com/wifi-security-cameras/
Thanks!

Hi Splen Dence, since there is no bug or any other issues with the IPC_3816M cameras, there is no need for firmware upgrading. If there is any problems when you use the camera, you may report it to support@reolink.com. Our support team will help with it.
Thanks!

Hi Jan, could you please report this issue with a video which shows the blur on the camera at night to support@reolink.com?
Our support team will help to diagnose the problem and offer assistance.
Thanks for your understanding!

Hi LanZin, could you please report your concerns to Support@reolink.com? Our suppport team will help to confirm this issue.
Thanks for your understanding!

Hi, you mean viewing camera when logging in via phone app or pc client?
For accessing the camera via phone app, please refer to https://support.reolink.com/hc/en-us/articles/360003432894-Add-Reolink-Products-via-Reolink-App
For accessing the camera via the pc client, please refer to https://support.reolink.com/hc/en-us/articles/360007946293--Add-Reolink-Products-on-the-LAN-via-Reolink-Client-Windows-
Thanks!

Hi, thank you for your feedback, and sorry for the inconvenience. we have forwarded this issue to our engineer to check, we will see if it's possible to fix this issue as soon as possible.

Hi there, our engineers have fixed the issue now, please go to the Cloud page to have a try again.

Hi there, our support team will reply to you within 24 hours and help you to resolve the issue, have a nice day!

Hi there, Reolink cameras cannot work with this kind of WiFi, it is more like a public WiFi, Reolink cameras can only work with WiFi that only requires the SSID and password.

Hi Alex,
We will forward your suggestion about the FTP function on the camera to our R&D department for estimation.
Amd if you need the camera which can support the FTP currently, please consider our normal ip cameras like RLC-410W.
Thanks for your understanding!

Hi Jan, could you please submit a request to Reolink Support at https://support.reolink.com/hc/en-us/requests/new or report this issue on support@reolink.com?
Our support team will help you to fix the problem soon.
Thanks!

Dear Crisbres,
Glad to hear that you have fixed the problem and thanks for sharing your method.
Any further concerns, feel free to reach us.
Thanks!

Hi, could you please report this issue to our support team at support@reolink.com?
Our support will help you find out and fix this issue soon.
Thanks!

Hi, do you mean connecting cameras of other brands to reolink client?
Reolink Client and Reolink App are specially designed for Reolink products and can be downloaded for free on Reolink official website. However, they might not be compatible with the cameras and NVRs of other brands.
Thanks for your understanding!

Hi slicker,
Thanks for sharing how you fixed this issue.
Could you please confirm this issue with our support on support@reolink.com?
Our support team will offer you more details.
Thanks!

Hi, sorry that currently it's not supported to resize the Windows client like the way you mentioned. You could only choose one of the fixed size types to display the client software. And the side bar also couldn't be hidden, but we will forward your request to our R&D department for estimation.
Thanks for your understanding!

If you have any other concerns, please feel free to reach us at support@reolink.com. Our support team will help you.
Thanks!

Hi, the camera will record videos to SD card and upload videos to Cloud at the same time, but the video files in the Cloud and the SD card are not the same.
The video clip in Cloud is fixed 8 seconds, if the motion last for more than 8 seconds, then the whole event will be cut into several 8-seconds clips then uploaded to Cloud. And the video clip in SD card depends on how long the motion lasts)
When you playback, you are playing the camera SD card videos, and you can playback the SD card videos via Reolink Client/App only. And if you want to display the Cloud videos, you can login to the Cloud account via Reolink App or web browser then display the video in Cloud storage.

Hi, the baseline, main and high in the H264 Profile will affect the camera image quality in some degrees. When it's set to High, the quality is the best.
And for the live view, the required bandwidth for Clear live view is necessary. If your network is not quite stable, you can reduce the camera image quality to lower the bandwidth requirement. And you may set lower bitrate for the camera: https://support.reolink.com/hc/en-us/articles/360006937654-Set-up-the-Quality-Settings-via-Reolink-App