Posts made by Cynthia_124785627824270

Please don't worry, we are working to make the webrtc, which will also support accessing the camera via web browsers.

Thank you very much for your suggestion, we will forward to our R&D team.

They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.

We are working on making the motion detection smarter and intergreted with AI now, you may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thank you very much for your suggestion, we will forward to our R&D team.

They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.

Please use a tooth pick or reset pin to push the SD card to have a try.
If it still won't work, could you report the issue to support@reolink.com? Our support team will help you fix it.

Thank you very much for your suggestion, we will forward to our R&D team.

They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.

The E1 and E1 pro does not support access using Web browser, only the E1 zoom supports this feature.
Yes, some of the articles are not modify yet, we will check internally and improve that in the future, thanks for your feedback!

Hi there, the common user could only access the live view and the recordings, but sorry that the NVR system does not support set the permissions currently, we will feedback to the R&D team to see if we could improve in the future though.

Hi, the nvr brand is Ohwoai, right? we don't familiar with such a surveillance system brand, and we don't sure whether it is the same protocols with Reolink brand surveillance system, so the help we can provide is very limited.
It's suggested to contact the seller for help.

Hi all, I am afraid that Reolink NVR system doesn't work with the wireless mouse.
The USB mouse is suggested.
We will forward your request to our senior engineer for future improvement.

Hi, sorry for the inconvenience caused to you.
Please send a request to our support@reolink.com, we will help you fix the issue.

Hi David, sorry for the trouble caused.
It is a kind of bug of the camera, and our senior engineer had developed new firmware to fix it.
Please send the request to our support@reolink.com, we will update new firmware to you to fix it.
Thanks for your support of reolink.

Hi, thanks for your suggestion.
We'd like to forward it to our senior engineer for future improvement.
They will develop new firmware to fix the false alarms caused by the day-night mode change.
Please feel free to let us know for any further suggestions.

Dear Jim,
To answer your questions,
1. The wireless IP camera can work with wired PoE system, here is how to make them work, refer to https://support.reolink.com/hc/en-us/articles/360004346714-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs?source=search
2. Yes, they need to be on the same network.
3. For now, the cameras that support the cloud can support work with the PoE system

Dear Customer
Appreciate your willingness on assistance us on improving our product, when our R&D department needs us to collect the specific info about this feature, your name will be first that comes to our list!
Wish you a great great day!

Hello Customer, thank you for paying such a close attention to the future product of Reolink, more information about the Reolink product with AI feature will be released in the future, you may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

Hello Customer, thank you for paying such a close attention to the future product of Reolink, more information about the Reolink product with AI feature will be released in the future, you may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

Hello Jim, it would be better if you can submit a request to our support centre support@reolink.com, our support team will help you with the issue.

Hi,please kindly report this issue with your order to our support team:support@reolink.com our replacement team would help you about it thank you!

We will have a new 16 channel NVR to support the 4K camera,

but its not available now that's to say the 16 channel NVR you have now its not available to work with the 4 K camera,
so you can buy a new 16 channel NVR and its unable to upgrade the firmware to make your old 16 channel NVR work with the 4k camera.

Yes, each camera has its own password, you can set up all your cameras with the same password, if you forget the camera password you can factory reset the camera by press the camera reset button.