Posts made by Cynthia_124785627824270

Sorry for that the basic plan its not available to renew automatically, because some users might change the plan to standard or business plan after experiencing the basic plan, thank you.

Can you please disable the windows firewall to see it can work better or not, if its still the same please kindly report the issue to support@reolink.com they will help you out, thank you!

Hi,its unable to digital zoom on mac client when live view or playback, but i will forward your request to our development team to follow up whether we can add this feature to our mac client in the future, thanks so much for your kindly patience in advance.

Hi,i am so sorry to tell the camera can only record to the sd card or cloud, due to the GDPR the cloud is not available to work in Europe yet, our camera is also unable to upload to FTP or support RTSP to add it to Synology NAS and its Surveillance Station yet, however thanks so much for your kindly understanding and patience, i will forward your request to our development team to follow up, we wil improve this in the future, if you have any concerns about this camera please feel free to report your issue to support@reolink.com, thank you!

Hi,since we don't have a plan to add Apple HomeKit compatibility to the Reolink products yet, but i will forward your request to our development team to follow up whether we can add this feature to our camera in the future, thanks so much for your kindly patience in advance.

Hi,the POE camera should be connected with the cat5e or above with 8 pin, if your cable can meet this requirement it should work, if you have any concerns please kindly report your issue to support@reolink.com, thank you!

So sorry for the trouble caused,for the connection and recording whether you can send the UID and system status to support@reolink.com to follow up,they will help you to solve the issue soon, thank you!

Hi,if there is any assistance need please feel free to send your request to support@reolink.com they will help you out, thank you!

Hi,if there is any assistance need please feel free to send your request to support@reolink.com they will help you out, thank you!

Hi,if there is any assistance need please feel free to send your request to support@reolink.com they will help you out, thank you!

If the deer walks toward straight the camera at the beginning, it may not trigger the motion.
Since the PIR will be caused from side to side, your understanding will be highly appreciated.
Thank you.

Yes, there will be RLN16-410 V2 which supports 4K camera.
It will be available soon.

Thank you and have a nice day.

It mostly depends on the weather and temperature.
It usually takes 3-5 days to charge it fully with sunshine days.
If the weather is good, it's unnecessary to charge it with USB adapter.
Certainly, if it's rainy or snow, it's better to charge it with a usb adapter.
Thank you and have a nice day.

The battery-powered camera has higher requirement of working temperature.
Make sure that your camera is not working in temperatures below 0°C (32°F) or above 60°C (140°F).
Your understanding will be highly appreciated.
Have a nice day.

Thanks for your feedback.
I will submit this need to our R&D for assessment.
Hope it will be added in future.

Dear Customer,

Thanks for choosing Reolink product.

For your issue, it's recommended to send an email at support@reolink.com
Our technical support will help to check the issue.

Thanks for your understanding.
Have a nice day.

Dear Customer,

Thanks for choosing Reolink product.

For your issue, it's recommended to send an email at support@reolink.com
Our technical support will help to check the issue.

Thanks for your understanding.
Have a nice day.

It's better to send a request to support@reolink.com and they'll help you with the issue.
Thanks for your understanding.

It's better to send a request to support@reolink.com and they'll help you with the issue.
Thanks.

Glad to hear the good news.

Hope you can enjoy it.
Have a nice day.