Posts made by Cynthia_124785627824270

Dear Customer,

Sincerely sorry for any trouble caused.

I will submit this feature to our R&D for assessment.
Hope it will be supported in future.

Thanks for your understanding.
Have a nice day.

Sincerely sorry for any trouble caused.

We are working on this step by step to support more features.

Your understanding will be highly appreciated.
Have a nice day.

Dear Customer,

Thanks for choosing Reolink product.

I will submit this need to our R&D for assessment.
Hope it will be added in future.

Thanks for your understanding.

Dear Customer,

Thanks for choosing Reolink product.

Yes, the Ethernet cable should be down compatible.
Therefore, cat 8 should work with the camera.

Thank you and have a nice day.

Dear Customer,

Thanks for choosing Reolink product.

I will submit those feedbacks to our R&D for assessment.
Hope they will be added in future.

Thank you and have a nice day.

Dear Customer,

Thanks for choosing Reolink product.

Sorry for any trouble caused.
If all four cameras can't work at the same time, please double confirm with Reolink technical support on that via email.
I do believe our support will handle your issue properly.

Thanks for your understanding.
Have a nice day.

Thank you very much for sharing that with us!

We are sincerely sorry to tell you that we are not familiar with the technology to install Cat 5 or 5e as phone lines. so we are sincerely sorry to tell you that you have to figure this out by yourself because we don't have much suggestion about this. Thank you for your understanding!

It's very glad to hear that the Zoom of your RLC-511 camera works fine! Please send your query to support@reolink.com if you have any further questions in the future with your camera. Thank you very much!

Thank you very much for contacting us!

Please kindly refer to the instructions below to add your NVR to the Reolink Client via UID to see whether it works again.
Add Reolink Products on the WAN via Reolink Client (Windows)

Add Reolink Products on the WAN via Reolink Client (Mac)

Thank you very much for contacting us!

The Reolink Cloud is available in US, CA, AU and NZ currently, and it will support more countries and regions, including the European countries, in the first season of 2020.

We are working day and night to bring the Relink Cloud to European users, but there is still a lot of work to do to make it compliant with the GDPR policy to best protect your privacy.

Until then, you may use the SD card for the video storage.

We appreciate you for your patience.
Please subscribe or follow us on Facebook and Twitter @ReolinkTech for the latest Reolink Cloud updates.

Thank you!

Thank you very much for contacting us! Please kindly send your query to support@reolink.com. Then one of our agents will help you to troubleshoot. Thanks!

We sincerely appreciate your valuable suggestion! We'll definitely consider about this. Thank you very much!

Please kindly send your query to support@reolink.com. Then one of our agents will help you to troubleshoot. Thanks!

Dear Customer,

Thanks for choosing Reolink product.

Argus Pro does NOT support web browser access.
Please also disable anti-virus on your pc.
Then, try to scan it again.
If no success, please choose UID and put UID manually to login.
Any further issue, it's recommended to submit your request here, Submit a request – Reolink Support.

Thank you and have a nice day.

Dear Jan,

Thanks for choosing our Reolink product.

Please don't worry, our senior engineer is developing the web RTC client.
We will release the new client before the flash ended.
Once there is an update, it will be released on our official website.
So far, there is no exact info on the date.

Thanks for your understanding.

Dear Customer,

Thanks for choosing Reolink product.

In order to get an instant reply, it's recommended to send an email to support@reolink.com
Our technical support will help you with these issues.

Thanks for your understanding.

Could you please report the issue to support@reolink.com and ask them to help you with the issue? Thanks.

Could you please kindly report the issue to support@reolink.com and ask them to help you with the issue? Thanks.

I'm really really sorry for the inconvenience caused to you. The R&D people just finished the work of google home and Alexa. They are working on the IFTTT. Hopefully the IFTTT feature will be available in the coming year. Thanks.

I'm really sorry to tell you that currently we haven't heard about any news on the doorbell camera. We'll resubmit a request to the R&D people and ask them to carefully consider it again. Thanks.