Posts made by Cynthia_124785627824270

Hello Customer, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

Hello Customer, much appreciate your suggestion provided, this suggestion has being collected into our suggestion box, along with other great ideas prompted by other customers, some nice ideas have been implemented as you can see in our changelog (What’s New) of firmware/software updates. Please kindly understand that bug fixes are our top priority and then user request or feature request. So it may take some time to see yours become true. Please stay tuned!


You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Hello Customer, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

Hello Customer, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

Hello Customer, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

Hello Customer, sorry to tell you that for now, there isn't a button/icon that can turn the camera off. But you can make the camera not record by setting the Motion Detection area to 'None', then the camera will not record any more or send you the notification, here is how to do that https://support.reolink.com/hc/en-us/articles/360018950413-Set-up-Motion-Detection-Zones-via-Reolink-App?source=search

Hello Paula Nicholson, thank you for your willingness to help us! Have a nice day!

Hi Customer, much appreciate for your suggestion prompted. We have been diligently working on implementing some selected user requests. Some nice ideas have been implemented as you can see in our changelog (What’s New) of firmware/software updates. Please kindly understand that bug fixes are our top priority and then user request or feature request. So it may take some time to see yours become true. Please stay tuned!

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Hello Customer, sorry that you didn't receive any reply from our support team, may I know in which email address that you submit the request with? or the name or ticket number. We will check that for you

Hi Steven, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

Updated 2021/12/02:
Hi everyone, for the firmware of the RLC-410W, you can find the firmware according to your camera model and the hardware version on our download center now, Download Center – Reolink.

If you can't find the firmware of your model, you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post
Hello Customer, you can find the latest firmware for your RLC-410W in here

Hi Customer, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.

Hello Customer, much appreciate your trust on Reolink! the IR LEDs on during the night does not mean it is recording, it is a way to provide enough light for the camera to 'see' during the night(lack of light), without the IR LEDs, it would be hard for the camera to see clearly in the dark. That also provides us with a way to know if the camera can work properly during the night.

Hello Customer, for now, most of the Reolink cameras can support the Google Home and Alexa, surely we will make it compatible with IFTTT, please stay tuned!

Hi, sorry that at present this function is not available yet, but we will forward to our R&D team.
They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thanks for your support of Reolink Product!

Hi, sorry that we don't have the specific date when it will be available to reolink devices, but we will forward to our R&D team.
They'll see whether we receive similar feedback and put it into schedule. It will take time to evaluate the request and to implement it.

You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Thanks for your support of Reolink Product!

Hi Chris,
Could you please submit a request about this issue to support@reolink.com? Our support team will help you fix this issue.
Thanks!

Hi grayson,
The size of the power plug is 2.5*0.7mm. Please refer to the pircture below.
Anything we can help, feel free to contact us!
E1.png

Hi there, glad to hear that you fixed it, please feel free to contact us if you have other questions we could help with.

Hello Bob, could you send an email to support@reolink.com? Our team will chekc the available stock according to your loaction for you.