Posts made by Cynthia_124785627824270

Hi Crimp On,
You may add the camera to the pc client using both the UID and the IP mode.
Please refer to https://support.reolink.com/hc/en-us/articles/360007007513-Add-Reolink-Products-on-the-WAN-via-Reolink-Client-Windows-/https://support.reolink.com/hc/en-us/articles/360007946293--Add-Reolink-Products-on-the-LAN-via-Reolink-Client-Windows-
Thanks!

Hi, Glad to hear that you have fixed the problem.
As for the Scanning device in the LAN issue, please close the firewall and the antivirus software on your pc to have a try.
And further concerns, feel free to contact us. Thanks!

Hi, sorry for the inconvenience caused.
Please send a request to support@reolink.com about the problems you have met. Our support team will help to troubleshoot.
Thanks for your understanding!

Hi, except for the appearance, the viewing angle of the bullet and the dome cameras are also different.
You may go to this website to compare the differences between them: https://reolink.com/comparison/#poe
And you may mount the camera vertically, but it's suggested to mount it horizontally.
Thanks!

Hi,
There are only several cameras support the optical zoom function. With the optical zoom, you can zoom in on a small area in astonishing details or zoom out for maximum coverage, without reducing the image resolution or quality.
Please refer to https://support.reolink.com/hc/en-us/articles/360004359034-Use-Optical-Zoom-via-Reolink-Client-Windows-
Thanks!

Hi,
1. All the items needed for installing the NVR are included in the package.
2. The longest distance between the camera and the NVR can reach 80m.
3. Yes, the cameras will be powered on by the NVR via the Ethernet cable, and the NVR will record audio for the cameras which have the built-in microphone.
4. You may plug the cameras to the NVR ports.
5. For setting up the NVR, you may connect the monitor directly to the NVR via the HDMI or VGA port, or download the client software on your pc, then set up the NVR.
Please refer to https://support.reolink.com/hc/en-us/articles/360019415693-Initial-Setup-for-WiFi-NVR-with-Connected-Monitor
6. Sorry that at present the NVR doesn't support the cloud function.
Thank!

Hi, may I know whether you have met any problem with the use of the camera? Please send a request about the problem to Support@reolink.com. Our support team will help to troubleshoot.
Thanks for your understanding!

Hi, may I know whether you have met any problem with the use of the camera? Please send a request about the problem to Support@reolink.com. Our support team will help to troubleshoot.
Thanks for your understanding!

Hi Devill, sorry at present Reolink E1 doesn't support the preset function. If you have any other concerns, please kindly let us know that.
Thanks for your understanding!

Hi Devill, sorry at present Reolink E1 doesn't support the preset function. If you have any other concerns, please kindly let us know that.
Thanks for your understanding!

Hi, sorry that at present the FTP doesn't support the copy function you mentioned. If you don't want the camera to occupy much of your NAS storage, you may set it to record only motion events, or you may try to set the camera to record to your pc local storage.
Thanks for your understanding!

Hi, could you please send a request about this issue to support@reolink.com?
Our technical support will help you fix this issue.
Thanks!

Hi, except for the sensitivity setting, you may also exclude the time during which you don't want the camera to record from the recording schedule: https://reolink.com/topic/rlc-410-poe-schedule/

During the night, to make sure there is enough light to light the image, the FPS would be reduced by force, if you turn on for 30fps, the image will smear, for the 7 days cloud which means it can only save 7 days video history, it will overwrite the former video with the day passing by, if there is any other concerns please feel free to contact:support@reolink.com, thank you!

So sorry for the inconvenience caused, if there is any concerns about the camera please feel free to contact:support@reolink.com, reolink tech support will help you out soon, thank you!

The port number and the channel number are not coincided yet, but you can send your request to support@reolink.com, they will forward your request to development team to follow up, thank you!

If there is any request about IFTTT you can send you request to support@reolink.com, thank you!

I am afraid no, the camera is not available to do like that you mentioned.

If the issue still exit please kindly send an email to support@reolink.com, We will help you figure it out soon, thank you!

It seems there is no problems with the firmware, if you reboot the router and power off the camera and upgrade again it can upgrade successfully or not? if still failed please kindly contact reolink tech support:support@reolink.com for help, thank you!