Posts made by Cynthia_124785627824270

In your case, it's recommended to send the FTP configuration screenshots to support@reolink.com
Our technical support will help to troubleshoot.
Thanks for your understanding.

Sorry for the late reply.
We can only open two web pages to view them.
It seems you have already gotten the answer.

Thank you.

Glad to hear you can enjoy it.
Have a nice day.

If you insist on that, you may have a try and it should be working properly if you reconnect them correctly.
But it can't enjoy the warranty after you cut it off.
Thanks for your understanding.

I will submit this need to our R&D for assessment.
Hope it will be supported in future.

We don't recommend you to cut the cable. You may purchase a junction box for the camera from us by going to our official store of the link below for waterproof.
https://store.reolink.com/accessories/
https://store.reolink.com/accessories/#junction-box-d20

Thank you very much for your understanding!

I'm sincerely sorry to tell you that we don't have the plan for that temporarily. I'll feedback your valuable suggestion to our R&D. Thank you very much!

RLC-423 can not supply power to the microphone you use. So one of the cable of the microphone should be plugged into the audio in jacket of the camera and the other one should be connected its power source to power up the microphone to work. Thanks!

We are sincerely sorry for the inconvenience caused! I have forwarded your valuable feedback to our senior engineers to see whether we can figure out a way to optimize this. Thanks!

So sorry for that since none of our battery powered cameras don't support the PIR masking yet, but i will forward your request to our R&D team to follow up, the camera like RLC-410 which supports to set up the motion area, thank you!

Since the cloud is not available with the RLC-511 right now, but i would forward your request to our R&D team to follow up whether we can add more cameras into cloud in the future, if you have any other concerns please report the issue to support@reolink.com, they will help you out, thank you!

The two way audio function is not available to work on Surveillance Station, it can only work on reolink app and client, but we would forward your request to our development team to follow up whether we can make it available, thank you!

The 5v/2a USB charger can power on this camera, if the camera power on like that its not available to work outdoor, please note that.

In that case, please try to change the wireless channel on your router.
Generally speaking, Argus Eco should have better Wi-Fi capacity since it uses external antenna.
Please adjust the antenna on the camera to help to improve the Wi-Fi signal.
Thank you and have a nice day.

Do you mean local access or remote access?
Please try to disable the firewall on your pc to have a try.
If there is no success, please feel free to email at support@reolink.com
Have a nice day.

For RLC-423, SD card can only help to save the motion recording videos.
If you set the motion recording, the videos will be saved to the SD card at the same time.
If you set the 24/7 recording, it can only be saved to NAS/PC.
Thank you and have a nice day.

If the camera is online, we can successfully access the camera no matter it's local network or external network.
In your case, it's better to send an email to support@reolink.com
Our technical support will help you.
Thank you in advance.

It's recommended to send an email at support@reolink.com
Our technical support will help you on this.
Thank you in advance.

Sorry for any inconvenience caused.
I will forward this need to our R&D for assessment.
Hope it will support the minute of the recording schedule.
If you have any further issue, please feel free to email support@reolink.com
Have a nice day.

Sorry for any inconvenience caused.
I will forward this need to our R&D for assessment.
Hope it will be supported in future.
Besides, you may consider our other IP cams which supports motion area setting.
Thank you and have a nice day.