Posts made by Cynthia_124785627824270

Sorry for any inconvenience caused.
If there is something wrong with the device, you may try to update the firmware again in order to make sure you can enjoy it.
We will try other ways to investigate it.
Besides, if you need more help, please send an email to support@reolink.com? We'll follow up on this issue for you.
Thanks for your understanding.

Please don't worry, we are working to make the webrtc, which will also support accessing the camera via web browsers.

Sorry for the inconvenience caused to you,
For "XCP" NVR with new firmware, our engineer team is working on making it to be able to access remotely using UID. Please subscribe our website to get the latest news.

Sorry for the inconvenience caused to you.
What is the case number of your ticket? Has it closed now?
If your ticket is already closed, could you please send an email to support@reolink.com? We'll follow up this issue for you.

Hi Seth, Your request has been collected. Engineering will reviewing the feasibility of implementing this idea.Thank you sincerely for sharing your thoughts.

Hi, is your plan the Standard Plan? If it is, then the videos will be stored for 30 days if there is enough Cloud storage left, otherwise the oldest recording will be deleted.

If there is enough space but the Cloud storage only shows the last 24hrs recording, it may be that the camera is not uploading videos to Cloud before. You may check in the following days to see if the Cloud uploading is normal.

Hi v380 is not a Reolink camera model, if it's the 3rd-party camera, could you please consult the corresponding support for help? Thanks!

Yes, we will restock the C2 Pro cameras on our website soon.

Our engineers are still trying to improve the Google Home compatibility for our cameras, your feedback is valuable for us, and we will try to keep improving to provide better user experience in the future. Thanks!

Dear Customers,
Sorry for the inconvenience caused for you.
If your NVR UID begin with "XCP", and if you can't access the NVR remotely via UID (connection failed) after upgrading the latest firmware from here (https://support.reolink.com/hc/en-us/articles/360034504874-08-23-2019-Firmware-for-Reolink-RLN8-410-and-RLN16-410), please try to roll back to the previous firmware.

For NVR RLN8-410 (non E), please roll back to this firmware: https://s3.amazonaws.com/reolink-storage/website/firmware/20180814firmware/RLN8-410_180811.zip

For NVR RLN16-410, please roll back to this firmware: https://s3.amazonaws.com/reolink-storage/website/firmware/20180814firmware/RLN16-410_180811.zip

And if you need supper password application for resetting the password, please download the supper password application (for Windows system only) from this link: https://s3.amazonaws.com/reolink-storage/website/download/SuperPassword.exe

Please follow this guideline to use the application: https://support.reolink.com/hc/en-us/articles/360008975854-Use-Super-Password-to-Reset-the-Admin-Password-on-Reolink-NVR

We are really sorry about the trouble caused and really appreciate for your kindly understandings, if its possible whether you could let me know the ticket number you have raised to contact us, that we will try our best to help, thank you!

I am so sorry for the trouble caused, Reolink cameras cannot work with Alexa in Australia right now and our development team are working day and night on it, if there is any update about it, we would let you know, thank you!

Whether you can refer to the link below to set up the correct DST, it can work or not? https://support.reolink.com/hc/en-us/articles/360004722513, If still the same please kindly email the tech support: support@reolink.com, they will contact you about it as soon as possible.

The reolink NVR is not available to work with the google assistant yet, but i will forward your request to our development team whether we can add the NVR into google assistant in the future, thank you!

Thanks for sharing, if there is any other concerns please kindly email to reolink tech support:support@reolink.com

Thanks so much for your kindly suggestions, i will forward this request to our development team to follow up whether we can arrange the test at least -25C, thank you!

It seems the NVR failed to connect the network cause the issue, if you reboot the router this NVR connected and power off the NVR to reboot this NVR, whether it can work or not? if still the same Could you please submit to support@reolink.com to troubleshoot this issue? Our support team will reply you as soon as possible.

Thanks for your suggestion. We'll submit a request to the software team and ask them to take it into consideration. Thanks.

Currently most of the models work with google home and Alexa in the US, CA, AU and NZ. May I know where you're from and what's your camera's model? Thanks.

Reolink battery-powered camera can be charged by 5V/2A USB adapter to Reolink solar panel. It cannot be charged by the solar panels from other manufacturers. Thanks.