Posts made by Cynthia_124785627824270

Are you using the latest Client? Please download the latest Reolink client and check the issue again. If the issue still remains, please contact the support team at support@reolink.com and ask them to help you troubleshoot. Thanks.

Thanks for your post. Please kindly contact the support people at support@reolink.com and ask them to help check. Thanks.

Thanks for contacting us and also really sorry for the issue caused to you. As you have several issues with the camera, could you please kindly contact the support team at support@reolink.com or call the support team at +86-755-86717302 (UTC+8 08 am to 09 pm)? They'll provide you a final solution after the issue is confirmed.

Thanks in advance for your understanding and cooperation.

Hi, sorry that Reolink Cloud service is not available in Turkey at present, but we will try to support Cloud service in more countries as soon as possible.

Hi, could you please check if you selected the correct firmware to upgrade?
The firmware you downloaded is for model "RLN8-410", but there is another 8-channel NVR, whose medel name is "RLN8-410-E". And for "RLN8-410-E", it needs to apply a different firmware file.

Currently, it's not able to change the default PT, but this feature should be useful, and I will forward this idea to Reolink engineer, and hope this option could be added in the future update.

Sorry for the troubles, could you please submit a request to Reolink Support from this link: https://support.reolink.com/hc/en-us/requests/new ? They will try to help you to find out if there is any other solution.

Sorry that Argus2 doesn't support to record 3 minutes of footage at a speacific time. It will record only when it detects motions.
If the camera is bound to a Cloud account, when it detects a motion, the video could be uploaded to Cloud and recorded to SD card at the same time. However, video uploaded to Cloud is fixed 8 seconds.

It should playback the previous video without issue, whether you could send the email to support@reolink.com, the tech support would contact you soon about it, thank you!

Whether you have set up the wrong DST for this camera, please kindly refer to the link below and set up the correct DST time for this camera on your PC client,https://support.reolink.com/hc/en-us/articles/360004722513.

If you reduce the camera maxbitrate it can work well or not and please kindly check the latest firmware in link here https://support.reolink.com/hc/en-us/articles/360032028313-07-15-2019-Firmware-for-Reolink-IP-Cameras-IPC-51516M- and upgrade the latest firmware for this camera, if still the same please kindly report the issue to support@reolink.com, the tech support would help you to check the issue soon.

If only failed to upload the cloud with clear mode that would be the network unstable cause the issue, if there is any other concerns about the cloud please kindly report the issue to support@reolink.com, our support would check the issue for you soon.

You can set up all the camera with the same password, but the reolink account is not associated with camera password, so if you reset the reolink account password it won't change the camera password.

May i know that whether your phone app failed to connect this camera or this camera said failed to connect the router?
If the camera said failed to connect the router please check the link here https://support.reolink.com/hc/en-us/articles/360007503073-Wi-Fi-Connection-Failed-when-Setting-up-Battery-Powered-Cameras
If your phone app failed to connect this camerap lease send an email to support@reolink.com. Our technical support will check it for you soon. Thanks.

Hi, our two side of the PIR would be sensitivity then walking straight toward the camera, so whether you can provide the picture where you mount this camera and provide us a short video this camera recorded to support to check the issue? You can send the request to support@reolink.com, thank you!

please note, the main router should be plugged into the LAN port rather than the WAN port of the 2nd router

Hi,From your description, the main router and the 2nd router are connected by Ethernet cable from LAN to LAN, in that case, the DHCP server on the 2nd router should be disabled, but the IP address you assigned to the camera should be the same subnet as the main router, which we wonder is the main problem. How about if you assign a new IP address in the same subnet as the main router, will it work?

Thanks for sharing, if there is any other assistance needed please kindly contact us on support@reolink.com

Thanks for your kindly suggestions since our camera is not available to work as you mentioned, but we will try our best to improve this and if you have any other concerns or suggestions please kindly send an email to the support@reolink.com for further assistance.

Sorry for the issue. Could you please submit to support@reolink.com for more help? Our support team will reply you as soon as possible.