Posts made by Cynthia_124785627824270

Do you mean the login password for the camera?
If you successfully accessed it once, it's unnecessary to put the password again.
It will be remembered.

Dear Customer,

Thanks for your valued feedback.

I will submit this requirement to our R&D for assessment.
Hope it will be improved.

Thanks for your understanding.
Have a nice day.

Dear All,

Sorry for any inconvenience caused.
I will submit this requirement and hope it will be added soon.

Thanks for your support of our product.
Have a nice day.

May I know the model number of the camera? If it's Reolink non-battery powered camera(E1, E1 pro , B400, D400, B800), you may use the FTP feature to have the camera send you a picture every 10 minutes .

Thanks for sharing. Have a nice day!

Could you please kindly report the issue to the support team and they'll help you look into the issue? They'll provide you a final solution after the issue is confirmed. Thanks.

Yes. The original camera will still record to the SD card. When we plug the camera directly to the NVR, we cannot access the camera separately on Reolink software. But we may plug the camera to the network then the camera will record to the NVR as long as the NVR and the camera are under same network. And at thi ssituation we may also access the camera separately on Reolink software to view the recordings from the SD card. Thanks.

We have the Argus Eco camera. Its view angle is 100 degree. You may consider it. Thanks.

Could you please kindly send a request to support@reolink.com and they'll help you with the issue. Thanks.

Could you please send a request to support@reolink.com and ask them to look into the issue? They'll provide you a final solution after the issue is confirmed. Thanks.

Hi, you can upgrade the single-camera or the nvr's firmware via the Mac client.
It's not supported to upgrade the firmware for the cameras added or linked to the nvr system.
If you want to upgrade the firmware for the cameras linked to the nvr, please do it on the NVR.

Hi Jonny,
Please send all the details to our support department via support@reolink.com, we will help you troubleshoot this issue.
Wish you a nice day.

Hi TDRL,
Currently, Reolink IP cameras don't support "Edge recording” to a surveillance station.
We'd like to forward your great idea to our senior engineer for future development.
Thanks for sharing your ideas with us.

Hi Tim B,
It's a pity that currently, all the battery-powered cameras including argus 2 don't support API command.
We would like to forward your request to our senior engineer for future development.
Thanks for your understanding.

Hi Konstantin,
You may need to update the firmware for your two cameras.
Please send your problem request to our support via support@reolink.com, they will guide you where to download the new firmware and how to switch to clear mode while playback.

Hi Ken,

Please send your product model and all details to our support department via suppport@reolink.com address.
We will try our best to help you.

A little confused about your question.
Do you mean whether you can access the cameras separately not through the NVR?
If my understanding is right, you have to connect the cameras to your router not NVR directly.
Thank you and have a nice day.

It's better to turn on the reduce fake alarms.
Then, the camera will automatically skip some fake alarm by default.
Thank you and have a nice day.

How about the PIR push notification?
It's better to send an email to support@reolink.com with the camera's live view.
Then, our technical support will provide you further help.
Thanks for your understanding.

In your case, it's recommended to reset the NVR first.
If the issue still exists, please email at support@reolink.com
Our support will provide you more help.
Thank you.