Posts made by Cynthia_124785627824270

We have contacted the support team to further look into this specific case. Our support has replied to your email. Please check. We hope we can solve the problem for you soon.

Thank you for your feedback. We will forward your problem to the R&D team.

I'm afraid that this is not the Reolink official website. This is a spam website. Please contact us at support@reolink.com. You may also call us at +86-755-86717302 (UTC+8 08 am to 08 pm).

Thank you for your update. Could you please send email with the screenshot of the Ping connection result to the support@reolink.com? Our technical staff will try to help you.

Thank you for bring it up. Once we have any update, we will tell you.

Hi, could you please provide your ticket number or your email dress to us. We would help contact the support team to help.

We only have a support centre, and we will not ask for money when we provide customer service. It is free. I am afraid you meet the fraud company. If you have problems with the products, you could contact us at support@reolink.com, we will reply to you within 24 hours. You may also call us at +86-755-86717302 (UTC+8 08 am to 08 pm).

You can reset the NVR's password in this way. https://support.reolink.com/hc/en-us/articles/360003567333-How-to-Reset-Reolink-NVR-Recorder-s-Password?source=search
If you to use the super password, please contact our support team at support@reolink.com.

We are not sure what kind of bbcode you are talking about. Could you please send a photo to show where you see the bbcode?

You can check if the cameras can work well when you are using Reolink Client on PC.

It seems that you are using a third party APP to view the cameras, right? We are sorry that we haven't tested this software before so I am afraid what we can do is limited.

Hello! We have forwarded the feedback to our engineers, it will take time to evaluate the request and to implement it.

You are welcome! Hope that you can enjoy our products.

The camera will record both Clear videos and Fluent videos to the SD card at the same time.
Please switch to "Clear" mode on the playback page. Then you can display the Clear videos.

The PIR sensor will be affected by the movement direction, the size of the object and the like. Could you please put both cameras in the same location and check the issue again?

They have different Hardware, you need to use different firmware to upgrade the cameras. Their functions are the same.

Hello! Our engineers will see whether we receive similar feedback and put it into the schedule.
It will take time to evaluate the request and to achieve it.
You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Sorry, if you paint the camera black, it will not be covered by warranty. You can check it here:https://reolink.com/warranty-and-return/. And I'll forward all of your suggestion to our product manager.

Yes, that's right. the battery will not be charged below below-freezing temperatures.

Hi salwolfe1! Could you please also send an email to the support with the video of the false alarm and also the motion zone you've set? We will ask our engineer to analyze what caused the alarm.