Posts made by Cynthia_124785627824270

Hi Ryan, sending the SMS text may create some additional fees. We will forward your request to our product team for consideration.

Hi Adam, here is the installation method of the RLC-820A, https://support.reolink.com/hc/en-us/articles/360038450694-How-to-Mount-Reolink-Dome-Cameras. Please don't worry. It can be safe.

Hi, could you please provide us your ticket number? We will help to contact support for help.

Hi all, we do have a plan in doing this feature. If there is any update, we will let you know. Thank you for your suggestion!

Thank you for your quick reply, Martin. Yes, the battery camera includes the Argus series and Go series. Reolink battery-powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software. It may be not possible to connect the wifi battery camera to the NVR now.

Hi there, we have the black camera now. The Argus Eco and RLC-510A have the black version on sale now. You can click the "Add to Cart" button and then you will see the black version. Thank you for your suggestion again!
https://reolink.com/product/argus-eco/
https://reolink.com/product/rlc-510a/

Thank you Bill for sharing the answers. We would like to answer more on the questions.

For the first question, you can try to set up the Privacy Mask according to this article, https://support.reolink.com/hc/en-us/articles/900001978823-How-to-set-up-Privacy-Mask-via-Reolink-App.

For your third question, the battery camera can't connect to the NVR. For WiFi cameras and PoE cameras, you can find out the hardware version of your RLN8-410. Then click this article to check what supporting camera you can connect to the system.
https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs

If you want to access the camera via website, you can follow the steps here, https://support.reolink.com/hc/en-us/articles/360003537834-How-to-Access-Reolink-PoE-NVRs-Locally-via-a-Web-Browser.

If you want to access the camera via app, you can just use the UID to connect the NVR just like what you do in connecting the camera.

Hi, in your case, it may need our technical staff for further check. You can submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support will reply you within 24 hours.

Hi all, we have received your suggestion. Linux Client development is on our to-do list but because we are doing other urgent subjects, we can't develop one in a short time. We will notify all if there is any news. Thank you for your waiting!

Hi there, thank you for your quick reply.

We have received few cases about the email problem like you. So it may exist some other problem. So we may need further checks on this specific problem. Could you please provide your UID and password for us to check? We know that you may worry about the privacy problem. But we promise to protect your privacy and you can change your password after we check as soon as possible.

Awaiting your reply on ticket #490449.

Hi Ryan, sorry for the late reply. When you enable the "Reduce false alarm" button, PIR will detect motion in the same direction twice in 4 seconds, which can reduce the frequent alarms by waving objects within the monitoring zone.

We have received your suggestion and have forwarded it to our R&D team.

Thank you for your patience.

Hi, we have contacted support to deal with this specific case. Have you received the email from our support on June 11st? Please check and see the given request. If the problem remains, welcome to contact us.

Hi there, so sorry for the late reply. In your case, it may need our technical staff for further check. Please submit your request here, https://support.reolink.com/hc/en-us/requests/new.

Hi Glenn, sorry for the late reply. You can try to check the problem according to this article.
https://support.reolink.com/hc/en-us/articles/900002147286-Failed-to-View-Cameras-Live-in-Clear-Stream

Hi, this feature may not be applied to the camera now. Once there is any update, we will let you know. Thank you for your interest!

Thank you for your suggestions. We do have a plan to produce a doorbell. We will forward your request to our R&D team.

Hi, there is some problem on that day. We have fixed the problem. Sorry for all the convenience caused.

Hi, thank you for your suggestion! We will forward your suggestion to our product team.

This is a known issue. We will fix it in the later version.Thank you for your feedback!

Hi，please refer to the following article for your question, https://support.reolink.com/hc/en-us/articles/900000593223-How-Many-Cameras-Can-I-Add-to-the-NVR. Hope this helps.