Posts made by Cynthia_124785627824270

Sorry for the inconvenience. Could you please report this issue to support@reolink.com? We will check it for you soon. Thanks.

Yes, you could add another Reolink Go to the Reolink App. You could name them differently to distinguish them. Both of them will display in the device list, you could try the immersive mode if you want to preview them in one screen at the same time.
For more information about the immersive mode, visit How to Use the Immersive Preview Mode on Reolink App.

Yes, the firmware your camera owned is the latest. You could factory reset it and see if the problem still exists. If the problem can not be solved, please contact support@reolink.com for further help.

The camera will record to the Micro SD card even without a network connection. If you fail to access the Argus Pro remotely, please check if your new router has connected to the Internet. If it has, could you please send an email to support@reolink.com attaching with a screenshot of the system status when you fail to access via cellular data or outside Wi-Fi? For more information about the system status, visit Check System Status via Reolink App.
For the problem to add the C2 Pro, what is the error message when you fail to add the camera to Reolink App? You could report it to our support team. We will check it for you soon.
Sorry for the inconvenience. Thank you for your understanding and patience.

You are welcome. Anything we can help, please feel free to contact. Have a nice day:)

If you don't want to remotely access your camera via port forwarding, you can access it via UID directly following the method I sent to you in the previous reply. Access via the internet is the basic function of the security camera, please don't worry about that. If you have problems, we are willing to help you until all gets resolved.
Our support team will help you via email or phone call within 24 hours. Thank you for supporting Reolink.

Has your router connected to the Internet? If you can access the camera remotely via Reolink App, you also can access it with Windows Client. Read on How to Access Reolink Products Remotely to learn more.
If you meet any access problems during the operation, you could send an email to support@reolink.com for assistance. Our support team will check it for you soon. Thanks.

You can playback the video footages stored in the external HDD. But you can't tell which HDD (internal HDD or external HDD) the videos are stored in. Sorry for the inconvenience.

Thank you for your kind suggestion. I will forward it to our R&D team and they will keep an eye on this technology. We will notify you if we make changes to the detection method of cameras in the future. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

Sorry for the inconvenience. I found the case #180767 that you talked with our support Sally before, here are suggestions we will provide for you. Please reset the camera to see if the blurry problem still exists. Read on How to Reset Bullet or Dome Cameras to learn more. And then check if the firmware of your RLC-423 is the latest, if not, please upgrade it.
If the problem goes on after trying above, could you please send the blurry image to show us the problem? Thank you for your understanding and patience.

You are welcome. Thank you for supporting Reolink. Have a nice day:)

Sorry for the inconvenience. Order number #321895 for 2 items(RLC-423x1 and RLN8-410x1).

The order number is required in the process of registration. You can't find the order information under your Reolink account because you did not log in to the account when you placed the order. If you don't mind, please provide the email address or consignee name to us for a check.

Sorry for the inconvenience. The software will prompt you to switch the stream mode under the poor network environment, which will not affect the use of the camera. If you are worried, you could send an email to support@reolink.com, our support team will check it for you. Thanks.

May I know if you want to get the audio output from your NVR? If it is, you may refer to the following two methods to get sound output for Reolink NVR.
Method 1. Attach the NVR to a monitor/TV (needs speaker on the hardware) via the HDMI port. The resolution of the monitor/TV should be 1920*1080 or 1080*720, or the NVR will not have a sound output if the monitor/TV has other resolution used.
Method 2. Plug a loudspeaker box into the audio out jack at the back of the NVR to get the sound output for the cameras added to the NVR.

Please make sure you've set the PIR settings properly. Read on How to Set up the PIR Settings for Reolink Battery-powered Cameras to learn more.
And could you please send an email to our technical support? They will help you solve the problem via email or phone call as you want. Thank you for your patience and understanding.

Could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

May I know the model of your camera? There are some methods that help you to reduce false alarms. Read on How to Avoid False Alerts on Reolink Cameras to learn more.

Yes, you could download the new firmware for the RLC-410W in the download center.

Do you want to reset Reolink Go via Reolink App? If the answer is yes, sorry to tell you it can only be restarted by inserting the reset needle. Sorry for any inconvenience caused to you. If you have other questions, welcome to leave a comment below or contact Reolink support for further assistance.