Posts made by Cynthia_124785627824270

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

If you connect the cameras to the NVR, you can only access this system via the UID/IP address of the NVR but not the UID/IP of one of the cameras. If you want to access the camera separately, you need to connect it to the router directly.

Does the blurry image still exist after you clean the lens? The blurry image might be related to the reflection between the dome glass cover and lens, you could adjust the installation angle to see whether it work better or not. Sorry for the inconvenience.

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink? We will check it for you soon. Thanks.

Sorry for the inconvenience. The support ticket you provided is the order number in which you order the NVR. Could you please send an email to support@reolink.com? Our support team will replace the corresponding product for you after they confirm it is defective.
For the problem for remote access, read on How to Access Reolink Products Remotely to learn more.

Sorry for the inconvenience. Sorry that the control bar for PIR sensitivity is hard to adjust to an ideal value. Your suggestion will be forwarded to our R&D team, we will notify you via email if we make changes in the next software version. You may subscribe to our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

Sorry for the inconvenience. The B800 PoE security camera cannot work independently and ONLY works when connected to Reolink 4K PoE surveillance system RLK8-800B4. It ONLY works as an ADD-ON CAM for Reolink 4K system.

Thank you for your suggestion. I will forward your ideas to our senior engineer and they will keep an eye on it. We will work hard to make our product and software smarter and smarter. You may subscribe to our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for supporting Reolink.

At present, Reolink Cloud is compatible with Argus 2, Argus Pro, Reolink Go, Argus PT, Argus Eco, Reolink E1, and Reolink E1 Pro. And it is only available in the US, Canada, Australia, and New Zealand, we will work day and night to bring Reolink Cloud to more countries and more models in the future. Sorry for the inconvenience. You may subscribe to our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

Sorry for the inconvenice. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

You could set common users for your camera. The common users can log in the camera but cannot change the settings. For more information，please refer to Add Users Account via Reolink Client (Windows)

Sorry for the inconvienced. May I know the model of your Reolink camera? At present, the cameras which supports cloud storage are mostly motion detection only camera. The recordings that uploded to the cloud are based on the motion recordings stored in the Micro SD card.

You are welcome. Thank you for supporting Reolink:)

You are welcome. If you have other problems, welcome to comment below. Thank you for supporting Reolink. Have a nice day:)

You could try scene mode today and update here. I will forward your suggestion to our senior engineer. We will work hard to make this function smarter. Thank you for supporting Reolink.

The scene mode has been realized on Reolink devices now, you could control all your cameras quickly by setting different modes. When you're home, you could set all your cameras unarmed under the home scene. And you could again mark all your cameras armed for alarms, notifications etc in the outside scene. Read on How to Set the Scene Mode for Your Cameras to learn more.

Yes, the password you set for the camera is entirely different from the one you use when logging into the Reolink website. For the cameras, the user name is admin and the password is blank (no password) by default. Every camera has a unique ID number, you can set the different password to distinguish them. If it is difficult to remember these passwords, you could use the same user name and password on every camera but enter the different device name.
Sorry for the complex relationship between these two passwords. Hope my explanation could help you. If you have other problems, welcome to comment below.

What does the password that used on Reolink website mean? Do you mean the password of your Reolink account? If it is, the account password is different from the camera password. But the password you set up on the Reolink App can also be used to add the camera to the Reolink Client.
If you find the video footage stop uploading to Cloud, you could click here for an article to confirm the problem.

Yes, Sally is following up your case now. We've submitted your issue to our senior engineer and are waiting for the reply. We will help you figure it out as soon as possible. Thank you for your patience.