Posts made by Cynthia_124785627824270

You may refer to Turn off/on Infrared Lights or Status LED via Reolink App to turn off the IR light.

Yes, you can. You can connect the NVR and your cameras to the same router. In LAN, you can access the cameras separately via Reolink software, you also can access them under Reolink NVR.

Yes, RLC-420 has three cables. The power cable, reset cable and network cable. You need to press the reset button for 10 seconds to reset the password. Please be careful to climb the scaffold. Sorry for any inconvenience caused to you.
three-cables.png

Reolink Go is a kind of 4G LTE Mobile Security Camera that can work with the SIM card. You can activate the camera via the SIM card and configure it via Reolink App in a breeze. For more detailed information, you may visit Reolink Go.
For the hot spot function, I will forward your suggestion to our R&D team. You may make a subscription to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

Hello, Ken. The HDD blinking red in the front panel of the NVR means the HDD is saving the recordings.

If you want to view the cameras on the complete page, you can try to use the immersive preview mode. You may refer to How to Use the Immersive Preview Mode on Reolink App.

You could control the audio alarm, push notification, email notification and record at one time with the scene mode. Control of the IR light might be added to scene mode in the future.
You may make a subscription to get the newest update: https://reolink.campgn4.com/Subscribe-Us.Thank you for your understanding and patience.

Sorry to tell you that you need to remove the camera and reset the password. The password you set on another camera can't remind you of the old password.

Please confirm the system information carefully. Then you could download the latest firmware for RLC-420 in Download Center.

If you connect the cameras to the NVR, you can only access the system via the UID or IP address of the NVR, the NVR will assign an IP to the cameras which ensure the safe access of the whole system.

Thank you for reaching out. Sorry for the inconvenience. The empty background sending to your phone may be related to the false alarms of the camera. Here is an article on avoiding false alarms for your reference.

Thank you for reaching out to us. For the scene mode, temporarily, you can only control it manually rather than enable/disable in a fixed period automatically. Three of your suggestions will be forwarded to our R&D team, we will notify you via email if you subscribe to us. Thank you for your patience.

Sorry for the inconvenience. Could you please submit a request to Reolink Support? We will check it for you soon. Thanks.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

You could connect your IP camera and the NVR to the same router other than connect the camera to the NVR directly. Then you can preview the camera separately and playback the video footage via Reolink software. And you also can access the camera via the NVR because they've connected to the same network.

The shadow of leaves or clouds alway triggers the camera falsely, right? Read on this article to avoid the false alarm on your Reolink camera.

Sorry that there isn't an option to check the percentage of the battery charge level on Reolink Client. I will forward your suggestion to our R&D staff and we will notify you if we add this option to Reolink software in the future. Thank you for your understanding and patience.

Sorry for any inconvenience caused to you. Have you returned back the cameras? If you haven't, would you mind provide the information that Sally mentioned in the case 187469? Or you could contact our engineer directly.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.