Posts made by Cynthia_124785627824270

Thank you for supporting Reolink. Any other questions, please feel free to contact us. Have a nice day:)

Sorry for the inconvenience. Do you mean you can't receive any notification and the camera can't alarm when motion is detected? Please reset the camera for further check. If the problem goes on, you could send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

Yes，some suggestions are reasonable. But the camera isn't born with the complete function, we need to improve it step by step. We are collecting suggestions from our customers, then our R&D team will keep an eye on them and will publish some important functions in priority. Thank you for your understanding.

May I know if the model of your camera is RLC-422? It looks like the stain on the lens, please clean up the lens and check if the stain still exists. If the blur is still there, that might be the reflection of the glass cover, we recommend you adjust the installation position for a further check.

Darf ich das Modell Ihrer Kamera kennen? Wenn Sie während des Ersteinrichtungsvorgangs kein Kennwort für Ihre Kamera festgelegt haben, ist das Standardkennwort leer (kein Kennwort). Wenn Sie das zuvor festgelegte Passwort vergessen haben, können Sie das Gerät zurücksetzen und neu konfigurieren.

May I know the model of your camera? If you didn't set the password for your camera during the initial setup process, the default password will be blank (no password). If you forget the password you set before, you could reset the device and configure it again.

Sorry about that. We will work day and night to make progress. Thank you for your patience.

This suggestion has been forwarded to our R&D team, and the dark theme will be in our plan and will be added to the future version. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thanks.

Thank you for your suggestion. I will collect it and forward to our R&D team. We will notify you via email if we pull FTP control into the scene mode in the future. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding.

Yes, Reolink cameras are Google Assistant approved. But currently, it only can be used in the US, Canada, Australia, and New Zealand. The Google supporting in European area will definitely be in our plan. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thanks.

Sorry about that. Could you please send an email to support@reolink.com? We will help you improve the stream quality and check the delay issue. Thanks.

Sorry for the inconvenience. If you have problems during operation, could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

Sorry to tell you that the Reolink product might not work with Motioneye because we haven't tested it before. So sorry about that. But please do not hesitate to contact us if you need the RTSP data or other information for Reolink camera. Please send an email to support@reolink.com, and then our support will provide the information you want soon. Sorry about that. Thank you for supporting Reolink.

Sorry for any inconvenience caused to you. I know the number of people is interested in the App that can be used on TV, but the major area to operate Reolink cameras is on mobile phone and PC. The TV App will definitely be in our plan, but we need more time to design and publish it. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thank you for your patience.

Yes, both antennas in the package are identical. RLC-410W is a dual-band WiFi security camera, you can connect it to both the 2.4Ghz WiFi and 5Ghz WiFi. The WiFi signal can be easily affected by the environment and obstruction. You can change a position to install this camera or move it closer to the router for a test.
Please kindly understand that the antennas sent by us are already the optimal matches by our repeating tests. It's not advised to replace the antennas with other DB values, or of other shapes.
For more information about the WiFi distance of Reolink WiFi camera, visit The WiFi Distance for Reolink WiFi Cameras.

Sorry for the inconvenience. Reolink NVR doesn't support fast forward via Reolink Client at present. Our R&D people are working on this item now and will publish new firmware in the future to fix this problem as soon as possible. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding.

Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will help you figure it out via email or phone as you want. Thanks.

The higher the level, the more sensitive the motion detection. For instance, in level 1, the alert will be triggered when motion is detected in 10% of the motion detection area; In level 50, the alert will be triggered when motion is detected in 0.5% of the motion detection area. You can set different motion sensitivity values for the four-time periods. You may change each period’s starting and ending time to adapt to the changing lighting conditions of the surroundings. It is recommended to set the sensitivity higher (10-50) in the daytime and lower (1-10) at night time.

Thank you for all your suggestions. I've collected them and forwarded to our R&D team. They will spare no effort to work on it and will publish a new TV app that is compatible with the TV in the future. You could access your Reolink cameras via Reolink App on your smartphone or Reolink Client on your PC. Sorry for the inconvenience. Thank you for your understanding.

For the PoE and WiFi cameras, they identify the motions by comparing the two frames (before and after). If there is a difference between the two frames, the alarm for motion detection will be triggered. The area that the camera set to detect is the key to avoid the false alarm. Read on How to Avoid False Alerts on Reolink Cameras to learn more.

All of those suggestions have been collected and forwarded to our R&D team now. Indeed, HTML5 will be a new trend in the future. We will definitely fix this in the right way as soon as possible. Sorry for the inconvenience in accessing our camera via the web browser. Thank you for your understanding and patience.