Best posts made by joseph_1979

@user_63_633151097208875 I won't think this will ever be entertained. If stored in another external device other than internal SD or cloud then you need to play the files using a 3rd party application.

@rainman If you want to have full access to the files then remove the SD from the camera and insert it in the SD slot of the computer. Otherwise you have read permission from the clients.

@tucker3738_367076416745686 1210A has been discontinued. Try to email Reolink support.

@user_63_633151097208875 Just do a search on P2P protocol and you will get an idea of how data flows between the client and the IP camera. Once I did get into details and maybe you can do a search in the community articles. As to enhance security, have a strong password and change it say every 2 months and if you have fw then implement some rules.

@rainman Through CGI you can only obtain the SD capacity but no more. There is no access to Linux. To know what's stored on SD just insert it in your SD slot of the PC. You just see files. No folders.

@tucker3738_367076416745686 We have requested to add a schedule to the spotlight. I do suggest you to submit your request to support too.

@rainman you need to restore the camera.

@andrewadventure_658285543473233 I had an issue whereby one barely hears me at the doorbell but I heard him normally at the mobile side. Reolink gave me a firmware upgrade and in the Android client they added the speaker volume control.

@reolink-fiona I am aware of this. We need a list so we can check who has accessed the camera. And it should be read only abd cannot be modified or deleted not even by the admin.

@andrewadventure_658285543473233 Sometimes the answer is in front of us and our CPU is busy processing other prioritised tasks.

@andrewadventure_658285543473233 Send an email to Reolink support. They are quick to reply during working days.

@kristof Agreed. Have a nice day.

@rainman Can you list what configuration you have changed from the default value? Can you leave out the detection zone and try again? Just to identity what is causing the issue. Moreover please check that you have the most recent firmware. You can check it in Reolink download center.

@xantre Follow these links

For 8, 16 and 36 channels NVR:

https://store.reolink.com/poe-ip-cameras/

How to connect POE NVR to WIFI cams:

https://support.reolink.com/hc/en-us/articles/360004346714-How-to-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs?gclid=Cj0KCQjwk7ugBhDIARIsAGuvgPYqqd4pRfe0ctnaHJ0Kz_UY6QIHwBZOCOuUn4UNirlJD1b35nf_yFkaAqEMEALw_wcB

@kristof I asked them to restrict the users from the account by observing the various phrases used. Spammer is using different IPs and so it is not easy to block based on IP. But prefer to answer a query rather than having to block these idiots.

And I am busy with mega projects. I log during my breaks to divert my mind on something else :).

@rainman I am not a Reolink employee but supporting members wherever possible based on my engineering skills. It is clear that this has nothing to do with the detection zone and most probable it is a firmware issue. I do not see any further tests and so I suggest you to email Reolink support and include your hardware version and the tests you have conducted. I have no access to logs and they are limited. One last test please....... Can you install Reolink client on another smartphone and re-create the config from scratch for one of the DUOs and check it out? Are you on Android or IoS? If you are on Android there is a limitation on the number of push notifications per application. If I recall correctly this is limited to 24. In case of Android smartphone, when you click on the push notification of the camera through the client, the client registers with Google FCM (it stores the IP of the client) and the client receives a token. Then client forwards this token (you can see it from the system menu of client) to the Reolink application server receiving the push messages from cams. So when there is a person detection the camera sends a message to Reolink application server. This application server already knows the token (passed by client) and sends a trigger message request to Google FCM. This includes the token the client registered with FCM. FCM then uses this token to fetch the mobile profile (IP) and pushes the message to the smartphone. This is high level. It's complicated but that part we leave it to the troubleshooters :).

@gaël-vanhuynegem_409453155840166 Can you check whether you have sealed correctly the reset button? Maybe you have moisture and is keeping the firmware in cyclic reload. Try to spray some contact cleaner.

@macartan-mcquaid_30924514265 I suggest you to email support at support @ reolink . com (delete spaces). I don't think that Reolink dev team checks the site.

@rainman Then you are running on Android 13. Try the last test I proposed. Even though the download center shows your firmware, do email them as they might have never firmware which they haven't yet released. Normally they shall reply within 48 hours.

@stef Please email Reolink support and ask them for the recent firmware for E1 OD. Just include the hardware version. Keep cameras and clients updated.

I guess they were from different batches. But anyhow it is easy to upgrade once you have the file.