Best posts made by joseph_1979

@gpborges_691254708244639 This should be the way forward to close the gap with competitors.

@reolink-fiona We have seen features introduced related to new products but I think features related to the security of the camera per se have been left a bit behind. For instance I wish to see some of the following suggestions being implemented on your products. These will definitely give more peace of mind to your customers.

1.     Introduce a log of the source IP logging on to the camera. Have the last 20 IPs together with timestamp logged and exposed them to the Administrator account. Here one can check if someone else tried to log the camera. This should be read-only and cannot be erased even if the camera is rebooted or restored.
2.     Send a push notification or email when user fails to log to the camera. You have introduced the account locked feature but this is not enough as after timeout the account will be unlocked and you have no idea that someone tried to log on.
3.     Add the possibility to send a push notification when a user logs the camera within a configured time period.
4.     Add a privacy shutter which inhibits any recording. This has to be password protected by the admin.
5.     Introduce a heartbeat mechanism between the camera and the P2P servers and in the event of failing to receive say 10 consecutive requests then send an email/push notification to the user that communication with the camera has been lost. Of course this will definitely increase the load on the servers of the service providers providing the p2p service.
6.     Encrypting the mp4 files in the SD/NVR (using AES 128/256 bits) and files can only be viewed from the Android/Ios and Windows/Mac applications using the combination of UID and password of the camera. Then if the customer wants to pass this video to police then it can be exported with no protection.

@ermaconsolini_619748074721328 Under FTP do you have Generate Subfolder by? If yes select CLOSE and the file will always be at the root defined in the ftpuser profile. If no then you need to add the folder in the script. It's fairly easy to delete folders older than 1 day for example...........find /ftpuser/* -mtime +1 -exec rm -rf{}\;

@big_ted I wrote to senior support and so far no action has been taken. All their websites, documentation and APIs have to be constantly updated and available to their customers. This will definitely offload emails from support. For instance every 2 to 3 months I ask for any newer firmware for each model. They need to act quickly and efficiently in every aspect.

@quizzical Uh........... again!! Perhaps more issues. Have no idea of what is happening.

@fiona Can you please let us know what is happening on the doorbell firmware? It seems to have been pulled out twice in the last 2 days.

@user_659735806574608_659735806574608 Yes, stratum 2 receives time from stratum 1 servers and then act as a server for stratum 3. This is widely used in Telcoms networks to synchronise various networks in particular those still using the SDH as interconnection. If I recall correctly this is specified in ITU-T standard G811. Once I have implemented a synchronisation network for an operator based on 2 Caesium clocks (Primary and secondary) as stratum 1. But in case of the camera they use the NTP protocol to get the time.

@user_750994276589749_750994276589749 We have already suggested them to implrment an event history log as it is cumbersome if the object crosses various cameras. We simply click on the event which shall start the associated clip.

@dylantkline_629871480078705 It has been temporarily pulled out from the download center. Most probably they are finalising the final 'stable' version.

@rainman If you want to have full access to the files then remove the SD from the camera and insert it in the SD slot of the computer. Otherwise you have read permission from the clients.

@tucker3738_367076416745686 1210A has been discontinued. Try to email Reolink support.

@john_350143387672724 Maybe the framework behind the 8.10.x is different from that of 8.8.x. Download of large files was fixed in previous beta version as you correctly stated.

@rainman Through CGI you can only obtain the SD capacity but no more. There is no access to Linux. To know what's stored on SD just insert it in your SD slot of the PC. You just see files. No folders.

@tucker3738_367076416745686 We have requested to add a schedule to the spotlight. I do suggest you to submit your request to support too.

@reolink-fiona Now the resolution settings are being stored and retrieved correctly. As for the application starting time, it seems to be the same as the previous version. As stated we are here to support you and before you launch the client.......put it here and we shall test and provide feedback. Thanks for your support and good work.

Performance and resource usage is quite good. I left it in the background for around 3 hours and no freeze. But whenever there is an upgrade.......there is always an omission of a feature :)............ No full screen again. Please put it back.

@andrewadventure_658285543473233 I had an issue whereby one barely hears me at the doorbell but I heard him normally at the mobile side. Reolink gave me a firmware upgrade and in the Android client they added the speaker volume control.

@reolink-fiona I am aware of this. We need a list so we can check who has accessed the camera. And it should be read only abd cannot be modified or deleted not even by the admin.

@rob_631717169750022 You can download it from the above link and install it. It's safe. I have been running this client for 4 days without any issue.

@andrewadventure_658285543473233 Send an email to Reolink support. They are quick to reply during working days.

@kristof Agreed. Have a nice day.

@rob_631717169750022 So you have to wait until deployed to your region. So far client seems quite stable.