Best posts made by joseph_1979

@kristof This should be through a parameter setting and not a customized firmware. So no more updates or else you need to ask them again to change the firmware. I am against customization.

@maineac_706707508990194 Yes, they are fixing bugs and developing some new features . Personally I won't make my application available to the customers unless I am 100% sure that it is functioning correctly. I used to spend a lot of time testing and re-testing before handling it to my customers.

The missing icons in live view and the calendar issues have been solved. However, they still need to solve the clear mode stream and the floodlight configuration.

@reolink-fiona We need more selections...60s, 90s and 120s or I would make it selectable between 15 and 180s. After all it's a software timer.

@deneumos_530496798220528 I have both the E1 OD ( IPC_523SD8 / v3.1.0.1643_22122400) and the E1 OD Pro ( IPC_560SD88MP / v3.1.0.2099_23042210). I have no issue in reading the recorded clips.

The issue is either the micro SD card or the bandwidth. Do you have any issue in watching live view in Clear mode?

Go to playback and set the resolution to Fluent and try again. Moreover install the Windows client and try to watch the recorded videos. You can download the video. If you can't download from either Android and Windows client then most probably you have a faulty micro SD. Try to swap the SD with the other one?

@big_ted I did a quick check and observed the following.

1. If you set the stream mode to CLEAR for DUO 2 and log again, you won't have video but just audio. You need to set stream mode to FLUENT before quitting the DUO 2 live stream.
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3. One cannot playback DUO 2 clips if set to CLEAR mode.
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5. Changing from FLUENT to CLEAR in DUO 2 has no significance. Seems CLEAR is no longer available on DUO 2 from client's perspective.
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7. In playback, no bar to move the video backward and forward.
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9. Doorbell left in the 1:1 view. It should follow the others and should be stretched once the stretch option has been enabled.
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11. Floodlight no longer supported.
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13. Mode stream selection is not maintained when accessing camera outside its LAN. Stream mode selection works only when camera and PC are on the same LAN as client connects directly....This I can understand why.
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15. Scheduler for the sensitivity has been added for motion only. This should be extended to cover all the object types. During the night the sensitivity has to be higher for pixel changes detection.

I will report them to the senior support. The issue of the CLEAR stream related to the DUO 2 has to do with some old libraries being used in the development (old MS C++ distribution packages, DirectX, etc) and is not in my notebook. In 4 years time this is the first time I encountered the issue of no video. Will troubleshoot it later on.

I have seen various requests in this community and reddit whereby customers have requested old firmware versions, maybe following a bad upgrade or an upgrade which failed to provide the desired outcome. Contacting support to get the previous firmware may take days and this cannot be the case for security. Therefore it is recommended to have the old firmware of the cameras also available in the download center.

@neoxen_689456600318178 Correct.

@user_649233705312379_649233705312379 Try this https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

If this is not the one you had then email support.

@reolink-fiona For battery operated cameras they need your support team to make it available for download, but others can be freely added on the website. Of course if it is known that the firmware is buggy then it should be excluded. This saves requests to support team and even allow customer to restore their cameras quicker. I guess that the software engineers did implement a check of the firmware against the hw before the customer applies the upgrade as otherwise it was cause more issues. The less you off-load the more efficient the customer care will be.

@gohigher_705217548042448 If you have a WIFI BB router then I suggest you to try to connect the smartphone to the same WIFI of the camera and check it out.

@reolink-lorenz But there is no scheduler for the scene mode. I did request this to senior support. Hope that we will eventually see this implemented together with its status.

@joseph-chircop_497308027822318 Reolink Administrator..........Please take note. Thanks.

@jj_438212288213125 I suggest you to request this to support. Never came across such a scenario.

@mamymam2013_465350299701478 I am running 8.11.0 on Windows 10 and 11 and have no issues. However, I did have an issue with the latest version but I sorted it out myself.

Version 8.11.0 runs on Win 64bit architecture. I asked them to compile their new application for both 32 and 64 bit OS.

@m-buchhorn_450363664433286 I have already notified support about these but so far nothing has been changed. As you stated, clear, med and fluent have no actual meaning and they have to be consistent. This is something which won't take time to change. Thanks for pointing it again as I have forgotten to follow it.

@user_617650665832448_617650665832448 Under recording/schedule untag other.

@reolink-lorenz Done. Thanks for giving us the opportunity to assist you based on our experience.

@reolink-fiona even links to the docs shall be more than adequate. But at least there is somewhere members can search for.

@drealine_329342379503810 Yes, we did suggest support to add the backup and restore of configuration file on each cameras. Hope one day we will get it.

@james-jenner_683177101791235 You have it since midnight but you can scroll the red indicator (on Android) on the time scale. I do not have an issue. Perhaps what can be done is to point to the last recorded clip and move backward.

@lorenz Can you please ask the dev team to see if they can point to the last recorded clip when playback is selected?