Best posts made by joseph_1979

@ed_682671253913811 So the peer is receiving the RTSP request but refusing connectivity. Ensure you have the RTSP enable. Go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. Ensure you have the latest firmware installed. I would still email support to check whether you have the latest one. sometimes the ones shown in the download center are not the latest.

Of course the credentials are never dumped in logs.

Previously there was the possibility to see (netstat) which ports are open by exporting the diagnostic log but this has been removed.

@railfan-arizona_485965826351268 That means that they have improved the network connectivity protocol when establishing communication with the camera. Maybe this is the outcome of complaints raised by customers. Normally Reolink recommends to opt for resetting the configuration after an upgrade. This may be due to the fact that some upgrades may include new parameters or may create conflicts with the existing settings. However, if you really need more details then I suggest you to email Reolink support.

@jk1211_705377705345248 What can I say. I am a customer like you and wish that they give more considerations to the customers requests. Their HW is quite good but the sw needs improvements. We are missing a lot of features.

You may request again support on support @ reolink . com

@user_688413853466839_688413853466839 Toggle again VPN and add exception to Reolink appl.

And ensure you are on 4G/5G and try to lower the resolution. Avoid HSPA.

@kristof This should be through a parameter setting and not a customized firmware. So no more updates or else you need to ask them again to change the firmware. I am against customization.

@mrspock75_889662031028381 Why don't you ask your mobile operator to forward the sms to your other MSISDN. Some operators offer sms to email conversion. So apart from the sms you receive an email.

I suggest you to submit your request to support on support @ reolink . Com

@big_ted Indeed. This 64 bit client brought lots of issues to Reolink customers especially those who are not technicals. I am running the 8.10.3 and have forwarded my complaints to support but their reply was not what I was expecting. Hope there will be improvements.

You needed to add the cameras because when you updated the client, the configuration has been moved to the 64bit client.

@neoxen_689456600318178 Correct.

@user_902959861330057_902959861330057 in the absence of IR the camera will not be able to see clearly and detect objects. The one you are proposing is used in battery cams which use PIR detection.

@big_ted This was not catered for in the 8.8.5 client upgrade routine. It should have deleted the 32 bit version and install the 64 bit. No rigorous testing.

I have them both but I know how to handle them.

@gohigher_705217548042448 If you have a WIFI BB router then I suggest you to try to connect the smartphone to the same WIFI of the camera and check it out.

@user_809262480933115_809262480933115 I suggest you to email support on support @ reolink . com . I do not think the dev team read what we write here. Never seen any feedback from them.

@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc.

So be respectful. The supplier will sort the issue as they did in the past.

@jj_438212288213125 I suggest you to request this to support. Never came across such a scenario.

@user_809262480933115_809262480933115 Appreciated. We are here to assist wherever possible. My suggestions or ideas could be your solution. I am a customer like you but have a vast knowledge and experience in networking, Telecom and software development.

We have been asking for webhook since day one and they should deploy it on most of the cameras. I have asked for fully fletched IFTTT (not everyone uses HA), matter or MQTT. They have good cameras but they should improve both their fw and clients.

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.

@user_617650665832448_617650665832448 Under recording/schedule untag other.

@flashmagnum I am on Android client version 4.52 and when the icon shows one box then when you click on the camera you get the wide-screen view only. You need to swipe to the left to get the telephoto view.

@user_694180074676378_694180074676378 It seems an issue specific to your environment. On my 8.10.4 it is working correctly. It's not easy to know why the calendar is not being popped up. Is your java updated? Try to run the client as Administrator. Try to install it again. If still unable to get the calendar then email Reolink support.

@drealine_329342379503810 Yes, we did suggest support to add the backup and restore of configuration file on each cameras. Hope one day we will get it.