Best posts made by joseph_1979

@ed_758691584823482 We have requested this for some time. Please submit your request on https://support.reolink.com/requests/

@davidandrewpowell81_526149738635440 I suggest you to roll back to 8.8.5 on the other pc and wait till they fix it. You are not the only one to encounter this issue. I cannot reproduce and so cannot delve through.

I saw some have drag the camera out of the liveview. Others have deleted and added cams.

In my opinion when upgrading to 64 bit client they should have done a clean up of the installed client and its data and then proceed with the fresh installation. The 64 bit client is using the same data of the 32 bit client.

@ergomanservices_704492722979564 Depends on the features available on the security system you have? RLN16 (NVR) has no external I/P and O/P triggers. These are only available on the RLN36.

Check methods of interfacing on your security system.

@ss4sgoku_239593250332868 I can understand you. I did ask for VOIP callouts and to be fully compliant to Profile T (two way audio). I forward lots of ideas and suggestions. It's their strategy of what to implement and prioritised.

Having a push notification instead you will surely miss it. Hope they will prioritise it.

@strangerjona_704168632094884 Last year I did ask for sound detection but seems not yet on their priority list.

It seems that the priority list is based on customers request to support. So please send your request on support(at)reolink(dot)com Replace (at) by @ and(dot) by . Sometimes the site restricts us from adding ULR.

@manrot_376517035909361 Just go to the specs of the camera and check the protocols supported. For Browsers you need http/https.


From the specs of E1 Pro at https://reolink.com/product/e1-pro/?gclid=Cj0KCQjw06-oBhC6ARIsAGuzdw1fuopOB8JLDefR6Yz2uFPrf_PEWNyI5fd_MNrzfsm3tezzdzxnUEUaAo5rEALw_wcB#specifications

we see that http/https are not supported.

@user_835186644893887_835186644893887 we already requested this. Kindly submit your request to support on support @ reolink . Com

The more requests they receive the higher the probability of being implemented.

@jedi2020_32727772450952 IoS I meant MAC.....was in a meeting with my engineers while typing :).

@user_745241262715024_745241262715024 No need of any plug in on any of the browsers.

Both the E1 Zoom and E1 Zoom AI have an ethernet port. Opt for the E1 Zoom AI.

@kimchigun We are here to support them and provide feedback, ideas and suggestions. I do email them and provide constructive criticism. They own the product and they decide what to have and not to have. There are lots of things to improve and as you stated the hardware is quite good. What they need to improve is the software and customer care.

@nomahisssss_477125106348271 Object tagging which triggered detection is not yet implemented on Reolink. Customers are looking for it.

@user_697868551373008_697868551373008 This is based on PIR which detects the Infrared emitted by the object and it is triggered when the object crosses adjacent slots. If you approach the PIR then it takes time to trigger the PIR until you come within 5 metres when the adjacent slots are nearer. So the best location is that the PIR direction is perpendicular to the direction of motion of the object.

Note that PIR have a short range of max 10m with the sensitivity set to the highest value. And when the camera is IDLE only the PIR circuit is drawing current. When it is triggered it will start the application, start the recording, identifying the object tyoe and triggers the push notification/email. So it takes time. Sometimes as you stated the object is not shown in the video as it has already passed the FOV.

Best option is to have dc powered cameras which are constantly recording and their detection is based on pixel changes. Here you will get recording before the cam was triggered.

@kzn_889685160136894 Mostly they are either at Reddit or Facebook. At Reddit there are more requests which we do our most to support based on our experience and skills. Note that I am a customer like you.

I have already forwarded similar features to support. I think more than a year ago. They should segregate recording and notification zones.

@davidandrewpowell81_526149738635440 Correct and they have introduced a scheduler on the sensitivity but has been restricted to motion. This should have been extended to cover all object types. There are still issues with IOT and clear stream views. I forwarded my feedback to senior support and hope they clear them before this is launched to the public.

@user_697868551373008_697868551373008 You're welcome. So the best setup would be to have POE AI cameras connected to a POE switch and from the POE switch connect it to your ISP router. Then opt for an NVR and connect the NVR to the router too. Don't forget to read the specs and if you don't understand ask. Never be shy in this world.

@s-lerouzes_46498539735 As a customer too, I do agree with your proposals.

@maineac_706707508990194 Yes, they are fixing bugs and developing some new features . Personally I won't make my application available to the customers unless I am 100% sure that it is functioning correctly. I used to spend a lot of time testing and re-testing before handling it to my customers.

The missing icons in live view and the calendar issues have been solved. However, they still need to solve the clear mode stream and the floodlight configuration.

@input_343270296944801 This is old. There are newer firmware as can be seen in the unofficial site at https://[censored]/AT0myks/reolink-fw-archive

To ensure you have the newest official firmware email Reolink support.

@lafunamor I don't recall any vendor doing this. You need to setup a vpn server at home and use a vpn client to access all your devices at home.

@big_ted I did a quick check and observed the following.

1. If you set the stream mode to CLEAR for DUO 2 and log again, you won't have video but just audio. You need to set stream mode to FLUENT before quitting the DUO 2 live stream.
2. 
   
3. One cannot playback DUO 2 clips if set to CLEAR mode.
4. 
   
5. Changing from FLUENT to CLEAR in DUO 2 has no significance. Seems CLEAR is no longer available on DUO 2 from client's perspective.
6. 
   
7. In playback, no bar to move the video backward and forward.
8. 
   
9. Doorbell left in the 1:1 view. It should follow the others and should be stretched once the stretch option has been enabled.
10. 
    
11. Floodlight no longer supported.
12. 
    
13. Mode stream selection is not maintained when accessing camera outside its LAN. Stream mode selection works only when camera and PC are on the same LAN as client connects directly....This I can understand why.
14. 
    
15. Scheduler for the sensitivity has been added for motion only. This should be extended to cover all the object types. During the night the sensitivity has to be higher for pixel changes detection.

I will report them to the senior support. The issue of the CLEAR stream related to the DUO 2 has to do with some old libraries being used in the development (old MS C++ distribution packages, DirectX, etc) and is not in my notebook. In 4 years time this is the first time I encountered the issue of no video. Will troubleshoot it later on.