Best posts made by joseph_1979

@user_585783633887262_585783633887262 Sure. Just change false to true. If the applications runs then you can change it through the client general options menu. Normally the first option is used if the screen goes black immediately.

@keithsrobertson_502667899429020 I agree with you in case you have 1 camera otherwise it is fine. Thanks to point out and will inform support accordingly. We have a number of cams and it is absolutely impossible to test all possible scenarios.

@user_615408209375314_615408209375314 Hereunder please find the fields I was referring to. Ensure you select all the time under timer. Note that this is available for video and image depends upon your selection. You can also store the file in same directory too.

@user_634160500043891_634160500043891 You're welcome. We try to help wherever possible. To sort such issues one must have the appropriate logs generated at the camera and of course traces at the cam side (mobile signalling I know it quite well :).

@robert-hammond_315369854550200 I have been using the 8.10beta since it was made available by Fiona and haven't encountered such an issue. Which cameras are connected to the client?

@reolink-fiona Please ensure with the team that the firmware will be rigorously tested before being launched to the general public. Recall that members (like Alvaro :)) will be willing to assist in the testing.

@andy It must be something specific on your machine as no other member has reported such an issue. Please check that you have the most updated graphic driver (perhaps uninstall it and install it again). You have encountered this issue on this application only or you had similar issues. What is the model of the PC and which graphic card is installed?

@reolink-fiona Well Done. Try to extend your presence in a European Exhibition.

@alvaro2 Good. But the problem of the guard point deviation will never be solved. I also noticed that in total darkness the E1 OD is not so sensitive even though the sensitivity is set to high. At day time it's brilliant though. So they need to optimize the detection during total darkness. The integrated IR seems to be inadequate. I can add an external illumination to it but this is not the appropriate solution.

@user_594027275649135_594027275649135 After rebooting the dynamic settings in the camera (ordered by the client to forward stream) are lost and the application is unaware of what happened at source (camera). So there will be no streaming towards the client and the client doesn't check the stream. I think Reolink should monitor the stream and if no more packets are reaching the client, it shall re-activate the recording. So for the moment I suggest you to inhibit the rebooting at the camera side.

@michael4371_319452955955436 Around 0.7m but you can buy a 4.5m power extention cable from Reolink.

@user_585783633887262_585783633887262 If trunking has not been prepared before finishing the house then the only option is WIFI. But should not pose an issue at all as there is adequate bandwidth. Let's see the outcome after the arrival of Samsung EVO SDXC.

@harrylane3_531242661216426 Indeed. Hope Reolink provides a solution to this. Will notify them.

@mikkoim_385349357375663 This hasn't yet been released in public and so must be a beta version. The last stable official firmware is 989.

@user_585783633887262_585783633887262 the way you described the facts it seems to me a firmware issue. It's hard to believe that all SDs became faulty within days apart and which have been in use for a few months. The common task done on all cams is the firmware upgrade. Check with the new SDXC and if it doesn't work then ask Reolink to push you the previous firmware.

@bp787_46270538891 Same for 8.10beta if you want to test it out.

@reolink-fiona That's better. Please push development team for more enhanced features which have been requested by members. Thanks for providing the client for us to test it out.

@clarkjoebob_386998004736156 Never heard of. Try to restore the camera. If unsuccessful then email Reolink support.

@andy There is some incompatibility between the Reolink client and your graphics driver. Uninstalling and re-installing the driver will not help. Can you please email Reolink support, maybe the R&D came across this issue? In the absence of diagnostic logs I cannot do much.

@reolink-fiona We have seen features introduced related to new products but I think features related to the security of the camera per se have been left a bit behind. For instance I wish to see some of the following suggestions being implemented on your products. These will definitely give more peace of mind to your customers.

1.     Introduce a log of the source IP logging on to the camera. Have the last 20 IPs together with timestamp logged and exposed them to the Administrator account. Here one can check if someone else tried to log the camera. This should be read-only and cannot be erased even if the camera is rebooted or restored.
2.     Send a push notification or email when user fails to log to the camera. You have introduced the account locked feature but this is not enough as after timeout the account will be unlocked and you have no idea that someone tried to log on.
3.     Add the possibility to send a push notification when a user logs the camera within a configured time period.
4.     Add a privacy shutter which inhibits any recording. This has to be password protected by the admin.
5.     Introduce a heartbeat mechanism between the camera and the P2P servers and in the event of failing to receive say 10 consecutive requests then send an email/push notification to the user that communication with the camera has been lost. Of course this will definitely increase the load on the servers of the service providers providing the p2p service.
6.     Encrypting the mp4 files in the SD/NVR (using AES 128/256 bits) and files can only be viewed from the Android/Ios and Windows/Mac applications using the combination of UID and password of the camera. Then if the customer wants to pass this video to police then it can be exported with no protection.