Best posts made by joseph_1979

@liamsligo_440194925559999 I have a number of different Reolink cameras configured to forward emails and never had any issue. I am using Gmail SMTP server. To use Gmail you need to generate the password from the Gmail account so as to avoid authentication which is not supported by Reolink.

@reolink-daisy TrackMix for sure with improved telescopic lens.

@faasio82_480971996033257 Downloading of high res files is either a bandwidth issue or a phone issue. I can download both H.264 and H.265 files in high resolution modes on my Android smartphones without any issue. Ensure that the application stays open as otherwise file transfer stops and won't restart again.

And for the second problem I do agree that the application needs more refinement when playing video. Sometimes it appears as slow motion. Even during live stream at high resolution the voice sometimes get chopped. I did inform support on it and hopefully they sort it out.

Hi Reolink Team,

I did capture some traces at both the RLC511WA and the Client sides and noticed that the all the packets transmitted by the camera have reached the clients. You have a byte denoting the packet number. When the playback was set to low, the video preview was smooth and the sound was continuous. This means that at low resolution setting the camera was able to transmit the packets at a CBR with no packet loss or delays between packets.

Then I changed the resolution to CLEAR and despite that there were no missing packets, the video can be seen sometimes freezing and the sound chopped. This is apparent when there is movement in both live and previews. There was no issue of bandwidth at all and both the source and the target were on the same subnet. Thence the issue is at source. It could be inefficient H264 encoding (I guess software encoding is used) at high resolution or hardware issue. I also noticed that the max downloading speed for FTP is 1.2Mbps. This is low especially when you are on the same subnet.

I even changed the bit rate for 5Mbps with the recommended value of 1536kbps but didn't observe any improvements.

I checked another model, the Argus 2 and the same issue has been observed at high resolution. Appreciate if the engineering team check and get back to us with their findings.

Regards,
Joseph

Hello,

In this chat there are a lot of fantastic ideas and it would be great that these are somehow collected in a table and Reolink support give a follow up say every week. Customers wish to know what is being done on each proposed suggestion or issue. Informing customers that your suggestion will be forwarded to the engineering team is not enough. Customers have to be constantly updated. And one must give some proposed dates of implementation. Reolink engineering team has to be aggressive in implementing new functions and sorting out bugs. Other suppliers takes this seriously and sort out issues quicker. We are here not just to complain but to improve your products and support.

@building-a_142124144668895 best way forward is to implement the de-facto standard for IoT messaging which is MQTT. But have no idea when Reolink shall be embarking on this. Competitors already started to deploy it.

@big_ted In Europe it was immediately available once it was published. Well you are the first to celebrate new year and the last to have Google play update....

@reolink-fiona Surely that the team has to prioritize and evaluate their implementation. This is what I do at work. But at least there is the list with the time lines and updates. Listening is not enough. Customers seek action.

@user_617216361168971_617216361168971 A shadow is defined as a contour of an object that forms due to the blockage of a light source. The setting here is used to manipulate the light source, exposure of the shadow to add or remove darkness from the image, and the increased dramatic depth of the image.

@resen-berri_509347230924980 Can I ask you a question please? Why do you want to get rid of Arlo doorbell? And what are you expecting from Reolink. We just want to hear feedback and in what areas Reolink can improve.

@reolink-fiona Please include the latest firmware of E1 outdoor in the download centre. Even though there are different hw versions, just add them. How can I know which is the latest version of my E1 outdoor?

@mattdm_579588790694198 Wording is wrong...should be default or factory settings.

@big_ted I never had any issue with HW decoding both on my notebooks and Android smartphones. I did some testing and seems stable. However, I need more time to test more functions. They still need to be consistency throughout the applications. This is really easy to fix.........just change text in the code.

Moreover they need to augment file transfer rate for the FTP........1.28Mbps is too low for files exceeding 80M. Fiona please take note.

@gmac71624_538988406644942 Do you have the same SSID for both 2.4 and 5G? Try to have distinct SSIDs. I have Argus 3 pro and it is connected to 5G.

@curls You can achieve this on Android client by re-order the cameras to your requirements until the feature will be implemented.

@reolink-fiona I will test it out. In Google play I saw a reply from Reolink stating that android version 4.34.0.4 is out. Can you make this available to us? Thanks.

@icecoolwrx_610440673022001 You really pushed it hard. If it is sealed then there is no way to extract it back. Easiest way is what you stated, to re-insert another one. You should feel a "click" when the sd card is in deep enough. Follow this link https://support.reolink.com/hc/en-us/articles/360020273853-How-to-Install-Micro-SD-Card-for-Reolink-Cameras?gclid=CjwKCAjw-L-ZBhB4EiwA76YzOYIukrx4rJHW8y2TwWS-WedyPVYauNHirrIcKwIq22IMiwjZD2FwohoCVlQQAvD_BwE.

@user_585783633887262_585783633887262 Ha ha ha............. now you know it. The only source of knowledge is experience.

@reolink-fiona I did see lots of improvement and have tested most of them. Thanks for sharing. Good Job. Please let us know if there are new firmware to test out.

@user_610825237635130_610825237635130 I had the same issue with another model and once upgraded I set the alarm delay and object size and it didn't appear again. Hopefully they will release it shortly.