Best posts made by joseph_1979

@ed_682671253913811 From the error code I knew what was the issue. Note that I am not an employee of Reolink but a customer like you :). I am here to give my support based on my engineering and software skills...give me thumb up so I will have a Christmas gift....ha ha ha joking.

Good to know you are now streaming.... if you have a nice stream...share it here.

@vigy_591093180735512 Not yet available. You need to connect the NVR, POE switch and BB router to the UPS.

@ed_682671253913811 So the peer is receiving the RTSP request but refusing connectivity. Ensure you have the RTSP enable. Go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. Ensure you have the latest firmware installed. I would still email support to check whether you have the latest one. sometimes the ones shown in the download center are not the latest.

Of course the credentials are never dumped in logs.

Previously there was the possibility to see (netstat) which ports are open by exporting the diagnostic log but this has been removed.

@reolink-daisy Time to have the Home Hub Pro with more cams, more storage and more features.

@user_688413853466839_688413853466839 Toggle again VPN and add exception to Reolink appl.

And ensure you are on 4G/5G and try to lower the resolution. Avoid HSPA.

@vogel_284858079064306 check this out https://www.reddit.com/r/reolinkcam/comments/kn53d0/network_cable_wiring_question/

@big_ted Indeed. This 64 bit client brought lots of issues to Reolink customers especially those who are not technicals. I am running the 8.10.3 and have forwarded my complaints to support but their reply was not what I was expecting. Hope there will be improvements.

You needed to add the cameras because when you updated the client, the configuration has been moved to the 64bit client.

@big_ted yeah...I didn't check the specs as I was handling a call.

@big_ted This was not catered for in the 8.8.5 client upgrade routine. It should have deleted the 32 bit version and install the 64 bit. No rigorous testing.

I have them both but I know how to handle them.

@blackhatcon_440478845636849 You're a good spotter ...:)

@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc.

So be respectful. The supplier will sort the issue as they did in the past.

@user_mhm_789920451715266 Most probably your router is non-POE. So you need a POE adapter (e.g. Unifi U-POE-af) with input being the AC power and the RJ45 cable coming from the router. The output shall be the POE which is connected to your CX810.

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.

@user_657449905848424_657449905848424 Good question.

@Daisy: Can you answer this please?

@user_694180074676378_694180074676378 It seems an issue specific to your environment. On my 8.10.4 it is working correctly. It's not easy to know why the calendar is not being popped up. Is your java updated? Try to run the client as Administrator. Try to install it again. If still unable to get the calendar then email Reolink support.

@user_851769808085125_851769808085125 Check out this link https://support.reolink.com/hc/en-us/articles/900000605206-Introduction-to-Ethernet-Cable/

@crimp-on_62210811129 I cannot reproduce your screen blinking issue when zooming in/out using the mouse wheel. I tried on Fluent, Balance and Clear. I am running 8.10.4 on Win 10 64bit. Tomorrow I will check my other notebook running Win11.

@user_654306224615431_654306224615431 I did a lot of fw upgrades and so far none of them failed. You may ask support to provide you with an old fw.

@crimp-on_62210811129 I conducted the tests on Argus 3 Pro and DUO 2 at clear resolution and full screen on both Win 10 and 11 and couldn't reproduce the black screens. And I did scroll the mouse wheel as fast as I can. Do you have other applications running in parallel with the client? Do you have adequate video RAM? Can you check whether there are services which have higher priority which are causing interrupts? Can you set the priority of the client to high and check?

On a different note but the subject being the 8.10.4, the stream mode setting is being ignored when set from a network outside the LAN on which the cameras are installed. So you set the stream mode as CLEAR on the live and move to the Playback tab..........without selecting any clip and you go back to the previous live window of same camera, the stream mode takes again the default setting which is FLUENT. I checked this on a number of cameras and got the same behaviour.

However, if I repeat the same procedure with the notebook connected to the same LAN as the camera then the stream mode settings are correctly set and retrieved (the client use the private IPs of the cameras to communicate). Maybe Reolink introduced this so as to minimise the time it takes to display the live stream. I started to experience this since 8.10.2. I did report this and have been told that this is a design. But I am still pushing for this to change.

@tomsreolink I already told them. It is of utmost important to keep customers informed with the latest developments, fw upgrades, roadmaps with estimated deliver time, etc. And that any client or fw release should be rigorously tested.