Best posts made by joseph_1979

@andrewadventure_658285543473233 Sometimes the answer is in front of us and our CPU is busy processing other prioritised tasks.

@fxn_329751914586312 Have you added the apn?

@rainman Can you list what configuration you have changed from the default value? Can you leave out the detection zone and try again? Just to identity what is causing the issue. Moreover please check that you have the most recent firmware. You can check it in Reolink download center.

@kimchigun And if you intend to purchase a cam with tracking capability, note that sometimes the Trackmix and E1 OD will not return to their guard position. I am experiencing this on both models. It seems to be a gearing issue. My personal observation.

@rainman I am not a Reolink employee but supporting members wherever possible based on my engineering skills. It is clear that this has nothing to do with the detection zone and most probable it is a firmware issue. I do not see any further tests and so I suggest you to email Reolink support and include your hardware version and the tests you have conducted. I have no access to logs and they are limited. One last test please....... Can you install Reolink client on another smartphone and re-create the config from scratch for one of the DUOs and check it out? Are you on Android or IoS? If you are on Android there is a limitation on the number of push notifications per application. If I recall correctly this is limited to 24. In case of Android smartphone, when you click on the push notification of the camera through the client, the client registers with Google FCM (it stores the IP of the client) and the client receives a token. Then client forwards this token (you can see it from the system menu of client) to the Reolink application server receiving the push messages from cams. So when there is a person detection the camera sends a message to Reolink application server. This application server already knows the token (passed by client) and sends a trigger message request to Google FCM. This includes the token the client registered with FCM. FCM then uses this token to fetch the mobile profile (IP) and pushes the message to the smartphone. This is high level. It's complicated but that part we leave it to the troubleshooters :).

@email_525317533946102 I suggest you to take it up with their support on support(@)reolink(dot)com

I have E1 OD and Trackmix with auto tracking and sometimes they don't revert to their guard position. So i have to manually set it again. Problem is with the gear mechanism. My solution was to disable autotracking as these are on my remote summer house.

Note that E1s are known to suffer from this problem.

@rainman Then you are running on Android 13. Try the last test I proposed. Even though the download center shows your firmware, do email them as they might have never firmware which they haven't yet released. Normally they shall reply within 48 hours.

@kraze_644556700938245 This is fairly easy. Check them out and let me know. If they work you shall receive 200OK ... like SIP for answer message 200OK :). Note that the Escape sequence is only needed for Win.

To enable

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"SetNetPort\",\"param\":{\"NetPort\":{\"rtspEnable\": 1}}}]" "https://#IP_CAM/cgi-bin/api.cgi?cmd=SetNetPort&user=#USER&password=#PASSWORD" 

To disable

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"SetNetPort\",\"param\":{\"NetPort\":{\"rtspEnable\": 0}}}]" "https://#IP_CAM/cgi-bin/api.cgi?cmd=SetNetPort&user=#USER&password=#PASSWORD" 

@user_667513685061740_667513685061740 And clips should be sent in high definition.

@user_664640953340025_664640953340025 I have asked for SIP calling on the doorbell camera for quite some time to close the gap with their competitors who already provide. Maybe they can provide the SIP client and then we register with a VOIP service provider.

@guessy_305491556810936 Data transfer capability depends not only on the medium but more specifically on the source processing power which in this case is the camera. It can be seen from your video that the max data transfer is around 1.7MB/s or 13.6Mbps which is not that slow either. I have high end servers HP G10 and when I transfer a 20G file, the transfer rate is around 40Mbps. The issue I see is that somehow the transfer occasionally stops and this has to be sorted or improved. Maybe in the recent versions they change the mechanism of saving the data to HDD.

I did inform Reolink accordingly.

@user_817957934338227_817957934338227 Try to add your request at Reddit Reolink. I don't use Synology.

@big_ted Actually I encountered this myself and did report it to support. Hopefully it will be added in a Win client upgrade. I am still on 4.35.1.1. Will ask for the beta to test it out.

Can you let us know what are the plans for Reolink to introduce geofencing? And how about having a multitude of push notification? Perhaps rich notifications. Your competitors already have them for quite some time. You need to act fast to lead in this market.

@houseincloud_668925273444384 uh....this is old. So email Reolink support and tell them to push you the firmware. Please provide the UID, hardware version and your current firmware.

@user_822884704698612_822884704698612 I missed this request. If you know some networking protocols, you could have connected a PC to the POE switch and run Wireshark. The phenomenon of reloading or getting powered off in the middle of running can result from the insufficient power supply and poor-quality PoE cables.

@rob_631717169750022 I would leave it BUT I would add the stretch as an option.

@newysurfcam_826122846044314 To 90 degrees it's a NO. See https://support.reolink.com/hc/en-us/articles/900000603746-Can-I-Rotate-Camera-Image-90-Degrees/

Only FLIP and MIRRORING are allowed. See https://support.reolink.com/hc/en-us/articles/360004724613-How-to-Flip-the-Image-via-Reolink-App/#:~:text=Launch%20Reolink%20App%2C%20go%20to,image%20vertically%20by%20180%20degrees.

@albator_681579469856921 I checked with my friends and they got the same error code. Therefore you are not receiving any push message notification when camera is triggered and you have the push notification enabled. Seems a global issue.

Thanks a lot for confirming.

@villonesm_80414159839437 Please note that

1. Walking towards the sensing area of a PIR detector may result in later detection as it is possible to walk towards the PIR sectors without crossing them (which is required for detection).

2. Walking across the detection area of a PIR detector results in a rapid detection because multiple sectors are crossed quickly triggering the detector.