Best posts made by joseph_1979

@rainman You are right............but there are priorities which Reolink R&D decide which and when a feature/function shall be implemented.

@gralin So far none of my cameras did ever invoke an upgrade. I keep record of their current version and every quarter I email support to check whether there has been any newer fw. Note that for battery cam, the only way is to ask Reolink support to add it to your cam profile (identified by UID) and then it will be automatically updated.

@user_63_633151097208875 I won't think this will ever be entertained. If stored in another external device other than internal SD or cloud then you need to play the files using a 3rd party application.

@user_654306224615431_654306224615431 I always tell them, use the genuine members of the communities (here, reddit and FB) and they will surely perform the appropriate testing. There are people out there who are really expert in a number of fields. For some of us these are gadgets in comparison to what we are responsible of.

@user_63_633151097208875 Just do a search on P2P protocol and you will get an idea of how data flows between the client and the IP camera. Once I did get into details and maybe you can do a search in the community articles. As to enhance security, have a strong password and change it say every 2 months and if you have fw then implement some rules.

@reolinkshayla yeah it is filthy due to spray. And it isn't rightly installed....that's why I said that

@rainman you need to restore the camera.

@ebaruk_673045617504343 I have no idea. I am a customer like you. You may submit your query to their support on support(@)reolink(dot)com

They are using a number of old modules.

@andrewadventure_658285543473233 Sometimes the answer is in front of us and our CPU is busy processing other prioritised tasks.

@og These are old NVRs and their hw doesn't support the DUOs models together with the trackmix as detailed in this link.

https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs/

But if you do not intend to add 8M/12M, DUOs and Trackmix and doorbell then keep them till they become faulty.

@rainman Can you list what configuration you have changed from the default value? Can you leave out the detection zone and try again? Just to identity what is causing the issue. Moreover please check that you have the most recent firmware. You can check it in Reolink download center.

@medway-computers_685415553384577 Therefore some firmware as the E1.

@rainman I am not a Reolink employee but supporting members wherever possible based on my engineering skills. It is clear that this has nothing to do with the detection zone and most probable it is a firmware issue. I do not see any further tests and so I suggest you to email Reolink support and include your hardware version and the tests you have conducted. I have no access to logs and they are limited. One last test please....... Can you install Reolink client on another smartphone and re-create the config from scratch for one of the DUOs and check it out? Are you on Android or IoS? If you are on Android there is a limitation on the number of push notifications per application. If I recall correctly this is limited to 24. In case of Android smartphone, when you click on the push notification of the camera through the client, the client registers with Google FCM (it stores the IP of the client) and the client receives a token. Then client forwards this token (you can see it from the system menu of client) to the Reolink application server receiving the push messages from cams. So when there is a person detection the camera sends a message to Reolink application server. This application server already knows the token (passed by client) and sends a trigger message request to Google FCM. This includes the token the client registered with FCM. FCM then uses this token to fetch the mobile profile (IP) and pushes the message to the smartphone. This is high level. It's complicated but that part we leave it to the troubleshooters :).

@kimchigun Only a few models as indicated in the link https://support.reolink.com/hc/en-us/articles/360008563054-Introduction-to-the-Wokring-Principle-of-Patrol-for-Reolink-Cameras/

@rainman Then you are running on Android 13. Try the last test I proposed. Even though the download center shows your firmware, do email them as they might have never firmware which they haven't yet released. Normally they shall reply within 48 hours.

@fxn_329751914586312 Have you added the apn?

@user_667513685061740_667513685061740 And clips should be sent in high definition.

@kimchigun And if you intend to purchase a cam with tracking capability, note that sometimes the Trackmix and E1 OD will not return to their guard position. I am experiencing this on both models. It seems to be a gearing issue. My personal observation.

@guessy_305491556810936 Data transfer capability depends not only on the medium but more specifically on the source processing power which in this case is the camera. It can be seen from your video that the max data transfer is around 1.7MB/s or 13.6Mbps which is not that slow either. I have high end servers HP G10 and when I transfer a 20G file, the transfer rate is around 40Mbps. The issue I see is that somehow the transfer occasionally stops and this has to be sorted or improved. Maybe in the recent versions they change the mechanism of saving the data to HDD.

I did inform Reolink accordingly.

@email_525317533946102 I suggest you to take it up with their support on support(@)reolink(dot)com

I have E1 OD and Trackmix with auto tracking and sometimes they don't revert to their guard position. So i have to manually set it again. Problem is with the gear mechanism. My solution was to disable autotracking as these are on my remote summer house.

Note that E1s are known to suffer from this problem.