Best posts made by joseph_1979

@rodp Can you try from a different smartphone?

@chopstix Additional note to Chopstix's comment.

Ensure that the preference band is set to auto when changing from 5G to 2.4G band as otherwise it will not anchor to the 2.4G band.

@user_679396783857823_679396783857823 Agreed. Submit your request to https://support.reolink.com/requests/

@davideotto if you plan to buy POE cams (best cams) then opt for the RLN36. This is cheap compared to the others because it is not equipped with any HDD. However, this NVR has the max storage capacity of up to 48TB. Moreover there are 8 alarms In and 4 Alarms Out ports which allow you to connect external devices such as sensors or trigger devices such an external alarm.

The Home Hub Pro (HHP) allows the connection of 12 plug in (POE or dc powered WIFI) cams and 12 battery operated cams. Videos are stored both on the SD installed in each camera and on the HHP. You can play it either from HHP or SD. Note that AI detection is done at the camera side and you can play all the videos on HHP.

With recent fw upgrades Reolink NVR RLN 8 and 16 have a hybrid switch added. In case of RLN36 there is no POE port and so you need to have an independent POE switch. Personally I wouldn't use the hybrid for the other model since when the NVR is down then one cannot connect to the cameras. To achieve more flexibility, customers use to integrate the NVR with the Home Assistance.

@tomsreolink First run the 8.8.5 and get the UID of NVR (and that of cameras if and only if they are not directly connected to NVR ports). Uninstall both the 32 and 64 bit clients so it will also clear the relative directories under application data. Then install the v8.15.6 and add the NVR (and cameras if they are not directly connected to NVR).

@reolink-oskar Just to add a note: Some people have complained of condensation. Well, a camera that has power will generate a small amount of heat. The cold air outside versus the slightly temperature of the camera will create condensation on the inside of the lens. The colder and the more humid the climate, the longer this effect will last. Normally this shall disappear after a day or two.

@domkal_775112654221518 It is still not working as expected and the last update I received from support was that they are working on an improvement. I have no idea of what they shall improve and when it shall be available. Now we are on the fifth month since their statement. As I stated to work as expected they have to go to the drawing board and implement it using VOIP.

@kevin-marchant_394632396636406 Your requests have already been requested by a number of customers including myself. We have requested that the doorbell does a VOIP call to our smartphone similar to what other brands have. We have also requested to have distinct notification sound for each camera.

Currently the doorbell has a single notification function covering both detection type.

Kindly send a request to support on https://support.reolink.com/hc/en-us/requests/new/

Their priority is based on the number of requests per requested feature.

@rd88_625735983677550 Please submit your request to support on support(@)reolink(dot)com. The more requests they receive the higher the probability of the feature being implemented.

@big_ted I do have the Argus 4 Pro and already observed connection instability. I am on a previous fw and will ask for this newer fw to check it out.

But why we have to ask support for new firmware for battery cams? Have been complaining for years now.

@hamad366_797571640402067 On Android this is available in picture-in-picture. I don't use IOS. I suggest you to submit your request to support on support(@)reolink(dot)com

@big_ted I am going through this with my Argus 4 Pro. Seems customer care is based on AI posing irrelevant questions.

@user_763484564779201_763484564779201 Is BI running on same PC where you have the Windows Client?

@big_ted I have almost the same situation. I have two battery operated DUO 2 and they have different fw. I told them to push me the newer fw on one of them. They told me that the installed version is the newer. I told them not the case as can be seen from the compilation date and the index value. They need to understand that some of the customers are quite technical, some are engineers with Master degrees and lots of experience.

@reocam_448003255267488 There are sites which host this new client. Just do a search for 'Reolink Android client old versions'. I have been using it for weeks now and so far no particular issues (based on the features I normally use).

@sams-sealcoat-and-striping-llc_757408999772347
Well there is a reason for placing Solar Panels in northern hemisphere towards the true south (and in the southern, true north). Usually this is the best direction because solar panels will receive direct light throughout the day.

There are a number of factors influencing the charging of batteries amongst of which is temperature. Batteries stops charging when the temperature is below 0 C. I will not delve in the chemistry....

Moreover if the camera is in high traffic zone then the solar panel current output may not be enough to charge it. You may say, well I will install a higher wattage solar panel. This won't solve your issue as the charging current is limited by the circuit on board of the camera. The solution would be, if possible, to replace the battery cameras with plug in models (POE or plug in). Battery cams are better than having nothing but for optimal security one opts for POE. No disconnection, 24x7 recording, immediate log on, etc.

If I am correct you seem to have a 4G cam and a battery cam. In case of the 4G ensure you have good 4G signal with upload speed of at least 12Mbps. And when using your smartphone ensure your download speed is at least 12Mbps. On 3G you shall experience issues as the bandwidth is much lower.

For the WIFI cameras ensure that the signal is strong and the upload speed at the camera location is at least 12 Mbps. You may install ookla from playstore and check it out. If your camera is connected to 5G then try to connect to 2.4G band. This has lower wavelength and subsequently longer range.

@user_828616743243981_828616743243981 I will email their support team to request dev team to evaluate it.

@chopstix So yours is dc powered. That's why it has tracking.

@williamjjames65_518880897646817 Viewing H.265 streams is handled by the client. Uninstall all old Reolink clients and re-install. If you get the same issue, try to install Redist DirectX.

@denverbenve73 Some of us (we do volunteer work :)) are experienced engineers working in the fields of Telecoms, networking, software, design and commissioning large networks worth millions of Euros.

You have two options:

1. Use VPN. Install a VPN server (which shall act as a relay) on your PC at home and use VPN client on your devices to access it remotely. When connected you will be part of the home network and you can access all cameras and NVR.
2. 
   
3. Use DDNS. This is Dynamic DNS which solves the problem of changing residential IP addresses by associating your address with a consistent domain name without the need to buy a pricey static IP. If you want to access your Reolink cameras and NVRs remotely through the domain name, you need to use DDNS. Ensure you enable http or https on the NVR. You can use the DDNS on each camera if you wish (except battery I guess). Get the DDNS accounts from https: //www . noip . com/ for free.

You can find more details on the Internet or YouTube. If you have questions just let us know and we will reply in our free time.