Posts made by joseph_1979

@jimbrown-net Kindly send this request to Reolink support. They implement features based on how many requests they receive.

@railfan-arizona_485965826351268 You need DirectX9 not 12. 12 comes with Windows installation.

@jimbrown-net Of course. Buy I provided you with a workaround until we see it implemented on the application. Start the timer.....

@user_712357969055954_712357969055954 Vous devez envoyer un e-mail à sales(at)reolink(dot)com, y compris toute référence.

Remplacez (arobase) par @ et (point) par . Le site ne nous permet pas d'insérer l'URL.

@user_712287450128592_712287450128592 Good to hear that you solved it by yourself. I cannot simulate your scenario as I do not have 2 doorbells and Alexa.

@christian Hello Mister. Can you please install DirectX 9 and re-install v8.11.0? Let me know if this fixes the issue.

@mcrae Try to increase the alarm delay for persons to 1 or 2 s. I had an issue on RLC511WA which was triggered by the lantern switching at the main door. I added this delay and no more false triggering. Note that I switch off any motion detection. I just detect persons, vehicles and pets.

@user_596820849422406_596820849422406 Correct. Sometimes showing 100% and still charging.

@user_596820849422406_596820849422406 So you haven't set it up yet? Ensure LED is flashing every say 10s which indicates that WIFI is ok. If it was working you can add it by using its UID. It's on the label..9527000.......

@mcrae First check that you have the recent firmware. Just visit the Reolink Download Center. If the fw on the site is newer then download it and upgrade the camera. Moreover if you have the alarm delay, add 1 or 2 sec for person. This appears under alarm settings.

@digitalhorizons_515951171416209 Install DirectX 9 and try again.

@scott-leckie_478144730235105 I did download some mp4 files from different cameras and the Windows details give the exact duration. From which camera you are downloading the file?

Can you download the file in low resolution and check the duration? Are you sure that the 12MB file is in high resolution?

@scott-leckie_478144730235105 It could be that your Windows is not recognising the codec H.265. Try with VLC too.

@defcon_274148371144872 You're welcome. The programmers used the D3D9 libraries. This is what I did too and solved the issue.

@grantwey_679968628187658 You need to add additional DirectX libraries. This client uses DirectX dll which are not included in version 12. Either you add it yourself or email Reolink support to send you the tool to do it.

@gnesper Rich push notification is only available on WIFI doorbell and Keen Ranger PT. Note that you need to have a cloud subscription.

@gilly_318311337443524 Either install DirectX which contains older libraries than in 12 or else email support and they will provide you with the tool to do it.

@schanen-lyons_552815606821084 Go to Reolink download center and check it there (951 seems the last stable fw). Otherwise email Reolink Support.

There is an unofficial firmware archive at https://[censored]/AT0myks/reolink-fw-archive

@stevesherrill_297456686461174 Scroll down and you should find a link to 8.8.5 in one of my replies. Are you using Win 32bit or 64 bit. The v8.11.0 is meant for 64bit OS. Moreover if you have 64bit OS try to disable hardware acceleration from appl menu. If this doesn't solve the issue then you need to install additional Directx libraries (D3D9...). These can be provided by Reolink Support. Email them.

@joseph_1979 I just found a damaged SD and confirm what I stated that the timestamp in the file stored on the SD is in UTC format. I am 1 hour ahead of UTC (GMT). This is Linux which is designed to use UTC for its timing functions. I think they are using Linux Kernel 4.19......