Posts made by joseph_1979

@jarojanisz75_228286160830599 Maybe it failed to reboot. Can someone on-site power off/on the NVR?

@philking_637540975206460 Is it possible to check whether the cameras are on 3G (HSPA) or 4G? And at the camera position, can you do a speed test and check the upload speed? The same applies on your smartphone. Can you install the Reolink Windows client and try it too?

@bamainark_709557840093322 According to what you wrote, it seems that the device is suffering from high temperature and is impacting its behaviour. Can you please remove it and place it inside and do some tests? Just for verification only. Maybe the heatsink is not enough to dissipate heat.

It could be that the doorbell cam even stops working at all. How about streaming to VLC and see if it's stops?

@bjørn-p-brox_227471431872746 I suggest you to email Reolink support. I cannot help as I do not use NVR.

@bk Correct. Customers are looking for more ColorX true night vision cameras. They are amazing.

@fiona Any updated roadmap please?

@sylwek_679586630619840 I have the E1 OD Pro WIFI and the autofocus works fine. The only issue I have concerns deviation in the guard position (sometimes > 180 degrees). In this respect I saw improvement wrt the first generation E1 OD.

@reolink-fiona Installed and now the selected alerting tone is used. Thanks.

@jedi2020_32727772450952 I think so as otherwise we would have seen a number of complaints. He should check it out through the Windows client.

@user_649233705312379_649233705312379 Try this https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

If this is not the one you had then email support.

@rollso_376624069636309 This means that the timestamp used in the filename is UTC. And the software will use the time zone to adjust the display accordingly to the offset .

If you have files before the last weekend of March then the difference shall be two hours. Can you please check?

However, if you download the file the camera program adds/subtracts the offset in the filename created. You may try this too.

@user_709693163278484_709693163278484 Can you install the Reolink windows client v8.11.0 and try again? If you are connected to the same network as the NVR, do you have the same problem? Ensure you have the updated firmware and client. At the same time you can open a ticket with Reolink support.

@bbcorrales_586529537052682 It can be any size up to the limit of your NVR which I think is 6TB per port. From the NVR point of view these are considered as distinct HDD. Ensure that what you buy is surveillance class HDD.

@nerds-2-you_704747014320378 Correct. I suggest you to email Reolink support. The more requests they got the higher will be the probability to be implemented.

@rollso_376624069636309 Check that the camera has the correct timezone. Go to Advanced and then Date&Time. If incorrect synchronise it to your smartphone or set it through the Windows client.

@scottmby_340527461281969 Email Reolink support and they shall provide you with the DirectX repair tool to install older dll libraries.

RLN8-410 NVR What is the VA of the UPS and how are the cameras connected to the NVR (POE???)? How many cameras are connected?

@user_695787230765232_695787230765232 You're welcome. Including iPad.

@nanuk_703854712033447 of course live, learn and get older :).

@dppwright_73002519965882 Try to email support. They might help you to have another chime.

@cenonmin_645741266128992 Check point 3 in this link https://support.reolink.com/hc/en-us/articles/360015302994-How-to-Improve-the-Image-Quality-of-Reolink-Cameras/

In email attachment you can only find the video in fluent mode. The main reason has to do with the email size.